Product Support Specialist, Deal Desk

One of the coolest things about Global Industrial is that we’ve been around for over 70 years. We started in 1949 as a small material handling company, and we’ve grown to be an industry leader with over one million products in 21 industrial and commercial categories. Our customers include a variety of industries from agriculture farming, businesses, and manufacturers to medical facilities, government entities, corporations, small businesses, and more. In fact, we can’t think of a vertical we do not service! We also know it is our employees that are the driving force behind our success. We offer management and training programs, generous commissions, competitive base salaries and an environment of success. We believe in true job stability, training for expanded responsibilities, and guidance for a solid career path allowing us to attract the best talent in the industry. Global Industrial is listed on the New York Stock Exchange (GIC). Our world headquarters is located in Port Washington, New York. Global Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over 1.7M industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions and government agencies as well as consumers.Key Responsibilities Responsibilities:

• Serve as an intermediary between the sales force and our suppliers and manufacturers.
• Provide resolutions to product related questions for our sales staff.
• Communicate with product managers and vendors to source special products and pricing quotes.
• Be a technical expert on your assigned product line(s) to provide accurate and rapid assistance.
• Work as part of a collaborative team.Competencies and skills
• 1-2 years’ experience in customer service, sales support or related business experience.
• Skilled at interpreting and distilling complex or technical information for others.
• Ability to prioritize work in a fast –paced environment, handle multiple tasks and work under time constraints.
• Outstanding oral and written communication skills.
• Excellent PC skills required in Microsoft Office.
• Strong problem-solving and organizational skills.
• Bachelor’s Degree is a plus but not required.
• Industrial equipment product knowledge a plus. EEO/AA Statement

Global Industrial, a Systemax Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.