Housekeeping Supervisor

Job Description

Job Description

Elevate the Guest Experience

At the Courtyard by Marriott in Albany, we believe that an exceptional guest experience starts with a pristine, welcoming environment. As our Housekeeping Supervisor , you aren’t just managing cleaning—you are leading the heartbeat of our hotel’s operations. You are the bridge between departments, the champion of our brand standards, and the mentor who empowers your team to deliver excellence every single day.

What You’ll Do

You will lead our housekeeping and laundry operations with a focus on quality, efficiency, and team development. Your daily impact includes:

• Quality Assurance: Lead inspections of guest rooms, public spaces, and meeting areas, ensuring they meet the high standards of the Courtyard brand.
• Team Leadership: Mentor and evaluate room attendants, providing the coaching and training necessary to help them succeed and grow.
• Operational Excellence: Serve as the primary liaison between housekeeping, laundry, engineering, and the front office to ensure seamless communication and rapid response to guest needs.
• Data Management: Utilize our Property Management System (PMS) to track room status, handle special requests, and maintain accurate administrative records.
• Guest Advocacy: Assist with guest inquiries and manage the Lost & Found process with professionalism and care.

Who You Are

• A Natural Leader: You have a sharp eye for detail and the ability to motivate others to reach their full potential.
• Adaptable & Agile: You enjoy a fast-paced environment and are comfortable moving, lifting, and navigating the hotel throughout your shift.
• Tech-Savvy: You are comfortable using computer systems to manage workflows and communicate updates.
• Service-Oriented: You have at least 1 year of experience in customer service or hospitality, and you take pride in creating an environment where guests feel at home.
• Flexible: You understand that hospitality happens around the clock and are available to work a flexible schedule, including weekends and holidays.

Why Join Our Team?

• Culture of Growth: We don’t just offer a job; we offer a career path with a brand known for professional development.
• Inclusive Environment: We are dedicated to being an equal opportunity employer. We celebrate the unique backgrounds of all our associates, as our diversity is what makes us great.
• Impact: Your work is the first thing guests notice. You are the reason they choose to return.

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