Delivery Operations Associate Manager

Within Operations, we are expanding our Digital Inside Sales (DIS) organization to drive scalable growth in the SaaS and digital technology ecosystem. Our forward-thinking approach blends operational excellence, data-driven decision-making, and AI-enabled insights to deliver measurable business outcomes for our clients. The Delivery Ops Associate Manager plays a pivotal role in ensuring seamless delivery across large-scale sales programs, aligning business priorities with client objectives, and driving continuous improvement through analytics, innovation, and automation. This role requires a strategic leader who thrives in dynamic, data-rich environments and is passionate about leveraging AI and technology to optimize performance. Role & Responsibilities + Lead and oversee a large-scale delivery program responsible for strategy and execution across sales, sales management, training, quality assurance, and data & reporting functions. + Collaborate with Global Client Leads and Account Leadership to execute strategic initiatives, ensuring alignment between operational goals and client success metrics. + Leverage data and analytics to identify insights, define key performance drivers, and guide initiatives that enhance program efficiency and impact. + Champion Business Transformation and Continuous Improvement, working closely with transformation partners to prioritize initiatives, ensure accountability, and deliver measurable results using data and AI insights. + Define and track OKRs across client programs, QA, and training-ensuring consistent measurement, transparent reporting, and performance visibility. + Monitor and manage quarterly operational plans, capturing forward-looking strategies, evaluating progress, and implementing corrective actions to maintain performance excellence. + Provide strategic direction to the reporting and analytics teams, ensuring the end-to-end delivery ecosystem operates efficiently, within scope, and aligned to business outcomes. + Drive consistency and operational rigor across regional delivery teams, ensuring adherence to established operating models and governance structures. + Deliver comprehensive performance and status updates to the Global Delivery Lead and Account Leadership, distilling data and AI-driven insights into clear, actionable recommendations. Basic Qualifications + Minimum of 4 years of experience in service delivery, sales operations, or program management within technology or SaaS environments + Minimum of 2 years in client management or client engagement Preferred Qualifications + Exceptional communication and presentation skills, with the ability to distill data insights and deliver concise executive-level updates + Strong strategic problem-solving and analytical capabilities, using data and AI tools to uncover performance trends and drive improvement + Proven project management expertise, balancing multiple priorities and finding efficiencies across complex global programs + Advanced stakeholder management skills, with the confidence to challenge requests misaligned with strategic priorities + Adaptive, agile mindset with the ability to thrive in a fast-paced, evolving business landscape + Proficiency in Microsoft Office, Google Suite, and data visualization tools (e.g., Power BI, Tableau) + Bachelor's Degree + Demonstrated curiosity and engagement with AI technologies, using emerging tools to improve efficiency, reporting, and delivery insights This is role is in-office 5 days per week. #LI-NA-FY25 Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. ( Role Location Annual Salary Range California $73,800 to $182,600 Cleveland $68,300 to $146,100 Colorado $73,800 to $157,800 District of Columbia $78,500 to $168,000 Illinois $68,300 to $157,800 Maryland $73,800 to $157,800 Massachusetts $73,800 to $168,000 Minnesota $73,800 to $157,800 New York/New Jersey $68,300 to $182,600 Washington $78,500 to $168,000 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement ( Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.