Title Pawn - Assistant Manager
Job Description
Job Description
We are seeking a dedicated and motivated Assistant Manager to join our team at our Buford location. The ideal candidate will play a crucial role in supporting the store manager in daily operations, ensuring excellent customer service, and maintaining a productive work environment. This position requires strong leadership skills, a passion for customer service, and the ability to work collaboratively with staff to achieve store goals. *We are a Tobacco-Free workplace and are looking for a non-tobacco user.*
Duties
- Assist in managing daily store operations to ensure smooth functioning.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Post and process payments.
- Perform collections duties including texting and calling customers.
- Explain, initiate and finalize title pawn documents.
- Evaluate vehicles to determine eligibility.
- Collaborate with the store manager to develop strategies for improving sales and market presence.
- Maintain a clean, organized, and visually appealing store environment.
Requirements
- Previous title pawn experience is preferred.
-Must be able to obtain Title Pawn Permit with county (includes criminal background check).
- Strong customer service skills with a focus on creating positive experiences.
- Excellent organizational skills with attention to detail.
- A proactive approach to problem-solving and decision-making within the store environment.
Preferred Qualities and Experience:
- 1-3+ years Customer Service, Sales, or Collections experience
- Some college or military experience
- Passion for Winning
- Bi-Lingual is a plus (English/Spanish)
Minimum Required Education and Qualifications:
- High School Diploma or equivalent
- Must be able to work 25-30 hours per week, including every Saturday (9-3).
- Satisfactory completion of pre-employment screenings
- Non-Tobacco User
- Reliable form of personal transportation and valid Georgia Driver's License
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