Analyst, IT Support

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.

What we offer you

Hydro employees can enjoy several benefits including:

• Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
• Retirement Savings
• Education Assistance
• Bonus Plan Eligibility
• Parental Leave

What you will be doing

The Analyst, IT Support is responsible for maintaining the health and smooth operation of the computer systems infrastructure and locally supported business applications at Hydro’s locations. This role ensures adherence to Hydro’s Global IT Architecture Standards and Operational Processes. This position reports to the Senior Lead ITS Analyst.

What will make you successful?

Required Education/Experience:

• Bachelor’s Degree in IT-related field, Computer Science, Engineering, or the equivalent of 10 years of work experience.
• Minimum of 7 years of experience in IT Technical Support.
• Minimum of 7 years of experience working with PC hardware, operating systems and software packages including Microsoft Office 365 applications.
• Minimum of 7 years working with LAN infrastructure.
• Minimum of 7 years of experience with printers used in manufacturing environments and Wi-Fi technologies.

Preferred Skills/Qualifications:

• Experience in a manufacturing environment is preferred.
• Additional knowledge of IT infrastructure and business applications preferred.
• Excellent communication skills.
• Strong organizational and time-management skills.

Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us.

If you need an accommodation in order to complete the application, please contact Hydro Recruiting via email at [email protected]