Resident Advisor

Program Overview

Summit Trail is a 41-unit Permanent Supportive Housing Program for single and parenting young adults ages 16-24 who are at risk of homelessness or aging out of the foster care or juvenile justice systems. TransitionZ Program is a supportive program for consumers of Summit Trail. The program provides supportive housing to young adults with a mental health diagnosis and in need of independent living skills and supportive housing. TransitionZ Program aids consumers through a complete network of staff that includes Life Coaches, Resident Advisors, an Operations Manager, TransitionZ Program Manager and Program Director. Services are made available to consumers 24 hours a day, seven days a week.

Position Description

Summit Trail Direct Care Staff is responsible for the direct supervision of consumers and the daily operations of program services related to safety, supervision, consumer skill building and facilitation of Life Skills. Due to the varied life experiences and traumatic histories that our consumers bring to the facility, staff must not only provide adequate safety and supervision, but also be actively engaged in the process of building relationships. Direct Care Staff must also have an overall means of collaboration, commitment, excellent problem-solving skills, all while providing a safe, genuine, caring and empathic environment.

Role and Responsibilities

The primary duties include but are not limited to the following:

Provide positive role-modeling to consumers

• Promote self-esteem
• Promote healthy boundaries
• Promote good hygiene and appropriate personal appearance among youth and young adults
• Reinforce socially acceptable behaviors (ex: manners, eating habits, safety)
• Teach and reinforce thoughtful decision making

Assessing consumer’s history of trauma, strengths, and needs.

• Aware of ACE score and implications on service planning

Coordinating Services and Collaboration

• Make necessary referrals to meet consumer's health, well-being, education, mental health, and employment needs (i.e., Department of Public Health, Department of Family & Children Services, Georgia Department of Labor, employment staffing agencies, local colleges, and tech schools, etc.)
• Participate in Team Meetings for all consumers.
• Collaborate and communicate with other programs in the CHRIS 180 continuum in the provision of services to consumers
• Collaborate and consult with other providers and entities in the provision of best care services to consumers
• Provide a safe, nurturing, caring atmosphere for consumers
• Schedule and coordinate medical, dental, vision and psychiatric appointments to meet standards of Performance Based Contract
• Responsible for school enrollment, IEP meetings and tracking attendance
• Transport young people when necessary (i.e., school, work, doctor’s appointments if Life Coaches are not available, urgent care, emergency room, etc.)
• Monitor the care of program facilities and equipment: organizing, cleaning, sanitizing. Household tasks and duties as assigned, or as needed, to promote a clean, safe, and comfortable environment.
• Assure safety in the community by monitoring and/or conducting apartment inspections.
• Assure consumers safety in the community by monitoring youth interactions, remaining mindfully attuned to escalating emotions, intervening with calming and de-escalation interventions and strategies to diffuse interpersonal tensions and as a last resort safely implementing MindSet restraint techniques to prevent harm.
• Plan and actively participate in activities to support and increase skills and competencies
• Work as part of a team to identify needs and strategies to meet those needs. Implement identified strategies for youth to ensure needs are met.
• Help consumers manage food purchases to ensure food is balanced and nutritious, involving the consumers as appropriate to developmental age.
• Assure medical and behavioral health needs are met in a timely and efficient fashion.
• Administer medication to youth following CHRIS 180 medication policy.
• Aware of current safety plan for all consumers and able to implement.
• Participate in schedule and activities and Life Skill/Enrichment activities
• Documentation Requirements
• Document daily shift duties, etc.
• Document Incident reports as needed.
• Performance and Conduct
• Maintain confidentiality of consumer information
• Maintain appropriate professional boundaries
• Follow the CHRIS 180 Code of Ethics
• Follow mandated reporting requirements of GA Code
• Support and maintain an environment of emotional and physical safety for consumers, staff, and other stakeholders always.

Demonstrate Customer Service

• Always promote a positive image of CHRIS 180 programs.
• Work as a contributing and collaborative team member
• Respond to consumer and peer needs in a timely fashion
• Answer telephone calls and emails accordingly
• Respond to requests for information from stakeholders in a timely fashion
• Work with parents, education professionals, DFCS and DJJ workers, court officials and other stakeholders and a helpful and professional manner

Maintain Personal Information and Training

• Attend and participate in staff meetings as scheduled.
• Attend and participate in required trainings as scheduled
• Maintain required certifications
• Review, understand and responsible to program policies
• Provide documents in a timely fashion to Human Resources
• Report changes in status to HR as required by policy

Qualifications/Competencies

• The Resident Advisor must be at least 25 years of age
• Associate or Bachelor’s degree in related field is preferred (Sociology, Psychology, Social Work, Criminology).
• Two years’ experience and a contiguous 10-year work experience history or able to explain gap in employment history.
• Must be proficient with office productivity software such as Outlook, Word, and Excel.
• Must have experience using simple databases and must be able to produce a business writing sample.

Total Rewards for working at CHRIS 180

• Competitive Salary
• Competitive 403 (b) benefit defined contribution plan
• Healthcare insurance options including HMO or PPO
• Dental and vision insurance options
• Short term disability paid by CHRIS 180
• Basic life insurance 1x times your salary
• Employee assistance program
• Flexible spending account
• PTO & company holidays
• Discounted college tuition for select colleges and universities
• Hybrid/in-office schedule based on department needs.

Schedule

Overnight / Graveyard Shift, Weekends, and Rotating Holiday are Mandatory.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, and reach with hands and arms. The employee is occasionally required to lift and/or move up to 20 pounds.