Customer Service Representative

Job Description

Job Description

Customer Service Representative
Location: Buford, GA
Company: Global Electronic Services, Inc.
Job Type: Full-Time
Shift: Monday – Friday, 9:00 AM – 6:00 PM

About Us:

Global Electronic Services, Inc. is a leader in industrial electronic, motor, and hydraulic repair. We take pride in providing exceptional customer service and technical support to a wide range of clients across multiple industries. Our fast-paced environment requires a strong team player who thrives under pressure and is committed to delivering high-quality service.

Job Summary:

We are seeking a Customer Service Representative who is highly motivated, detail-oriented, and capable of thriving in a fast-paced environment. The ideal candidate will have exceptional multitasking skills, the ability to de-escalate calls with professionalism and empathy, and a strong commitment to resolving customer issues efficiently.

Responsibilities:

• Answer incoming customer calls and emails in a timely, professional manner
• De-escalate calls and resolve customer complaints effectively and empathetically
• Provide updates on repair status, shipping details, and order information
• Work collaboratively with internal departments to resolve customer concerns
• Maintain accurate records of customer interactions and service issues
• Follow up with customers to ensure satisfaction and issue resolution
• Multitask efficiently while managing a high call and email volume
• Maintain knowledge of company services, warranty terms, and shipping policies
• Support sales and service teams by providing customer feedback and insights

Qualifications:

• High school diploma or equivalent (required); Associate’s or Bachelor’s degree preferred
• 3+ years of customer service experience, preferably in a call center or technical environment
• Strong verbal and written communication skills
• Ability to remain calm and professional in high-pressure or escalated situations
• Excellent time management and organizational skills
• Ability to multitask and adapt quickly in a fast-paced environment
• Proficient with Microsoft Office and CRM systems (experience preferred)
• SAP experience is a plus, but not required

Benefits:

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) plan
• Opportunities for growth and advancement
• Supportive and collaborative team environment

Join a company where your communication skills and customer-focused mindset make a real difference every day.

Company Description

About Global Electronic Services

Founded in 2000, Global Electronic Services proudly celebrates 26 years of excellence. We are the largest B2B industrial repair facility in the United States, specializing in the repair of hard-to-service and obsolete industrial electronic equipment.

With two state-of-the-art repair facilities—our headquarters in Buford, Georgia, and a second location in Euless, Texas—we deliver industry-leading repair solutions and fast turnaround times that help keep operations running smoothly.

Learn more about our capabilities by taking a virtual tour of our facilities on our YouTube channel, or explore our company brochure and website for videos highlighting our expertise across a wide range of industrial technologies.

Company Description

About Global Electronic Services\r\n\r\nFounded in 2000, Global Electronic Services proudly celebrates 26 years of excellence. We are the largest B2B industrial repair facility in the United States, specializing in the repair of hard-to-service and obsolete industrial electronic equipment.\r\n\r\nWith two state-of-the-art repair facilities—our headquarters in Buford, Georgia, and a second location in Euless, Texas—we deliver industry-leading repair solutions and fast turnaround times that help keep operations running smoothly.\r\n\r\nLearn more about our capabilities by taking a virtual tour of our facilities on our YouTube channel, or explore our company brochure and website for videos highlighting our expertise across a wide range of industrial technologies.