Senior Vice President of Global Sales

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Position Overview:
The Senior Vice President of Global Sales will be responsible for driving strategic growth, managing a global portfolio of key accounts, and ensuring customer satisfaction across all trades and brands. This leadership role requires a dynamic individual with a deep understanding of business development, account strategy, and operational excellence to enhance the company’s competitive advantage and foster long-term partnerships with customers.

Key Responsibilities:

1. Account Strategy and Value Proposition

• Develop and implement growth strategies and budgets for each account in collaboration with Vertical Managers.

• Monitor industry trends, transformations, and evolutions to identify and capitalize on emerging business opportunities with the support of the Head of Vertical.

• Communicate account developments to top management and contribute to the creation of innovative value propositions.

2. Business Development

• Oversee a global portfolio of Strategic Accounts (SA) and Large Accounts (L) across all trades and brands.

• Build comprehensive account plans for each customer within the portfolio.

• Conduct commercial visits to promote the full suite of CMA CGM group services and products (Lines, VAS, Reefer, etc.).

• Develop strategic partnerships with customers, expand the commercial network, and deepen expertise in customer-specific needs.

• Enhance the group’s competitive advantage by providing market feedback on rates, competition, and conditions.

• Manage tender processes with support from the Global Business Services (GBS) team.

• Act as a liaison for pricing requests (via GBS) and operational needs (via Customer Care).

3. Performance Management and Customer Satisfaction

• Ensure account performance aligns with customer awards and responds effectively to market changes.

• Identify and implement process improvements to enhance customer satisfaction.

• Coordinate with internal stakeholders (legal, lines, customer care, agencies) to safeguard customer interests.

• Communicate and execute operational improvements to boost customer satisfaction and efficiency.

• Achieve commercial KPIs related to volume , revenue and customer interactions, while leveraging Group tools to provide visibility to management..

4. Leadership, Teamwork, Team Engagement, and Communication

• Lead and inspire a community of Local Key Account Managers (Regional KAMs and country relays).

• Foster top-to-top relationships and advocate for long-term strategic goals with internal stakeholders (lines, CCO, etc.) and transversal departments (legal, credit, etc.).

• Act as the escalation point for operational issues, ensuring swift and effective resolution.

• Promote and participate in face to face meetings with customers to strengthen strategic partnerships and establish volume targets.

Qualifications:

• Bachelor's degree required; Master's degree preferred

• 15 Years of sales & shipping industry experience

• Proven track record in strategic account management, business development, and leadership roles.

• Strong understanding of global markets, industry trends, and customer-centric approaches.

• Exceptional communication and relationship-building skills.

• Ability to manage and motivate cross-functional teams across diverse geographies.

• Analytical mindset with the ability to translate market feedback into actionable strategies.

Why Join Us?
As the Vice President of Global Sales, you will play a pivotal role in shaping the company’s global strategy and driving sustainable growth. Your leadership will directly impact customer satisfaction, operational efficiency, and the company’s competitive positioning in the market. If you are a visionary leader passionate about fostering strategic partnerships and delivering exceptional results, we invite you to be part of our dynamic team.

Come along on CMA CGM’s adventure! The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at [email protected]