Operations Support Manager

Job Description

Job Description

We are seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team development, guest satisfaction, and financial performance. This is a high-impact leadership role designed for a hands-on operator who thrives in a fast-paced, people-first environment. The position requires living on-site during assignments and frequent travel to support various hotel locations within our portfolio.

The ideal candidate will be a proactive problem-solver, an effective communicator, and a strong team builder who aligns with the company’s values and commitment to excellence. This position requires 24-hour availability, living on the property during the assignment, and 90% travel.

$70,000 + Depending on experience

• Oversee daily hotel operations and directly supervise teams across Front Desk, Maintenance, Housekeeping, Laundry, and Breakfast departments.
• Oversee facilities upkeep, event planning, and ensure compliance with all safety and regulatory requirements.
• Manage financial performance, including budgeting, reporting, and maximizing property revenue.
• Perform administrative duties including payroll, bank deposits, and enforcement of operational and safety procedures.
• Conduct regular team meetings, training sessions, and departmental check-ins to support communication and service excellence.

• Excellent interpersonal skills with a focus on guest experience and staff engagement.
• Demonstrated skills in problem-solving, project coordination, and workflow design.
• Financial and operational acumen, including budget oversight and cost management.
• Ability to lead through change and support teams during operational transitions.
• Technically competent and eager to continue learning and sharing knowledge.

Focused on what matters: Relationships, Reputation, and Returns

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get onboard with all things ARK!