Customer Adoption Expert Advisor

Requisition ID: 433743
Work Area: Software-Design and Development
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T4PF-1

Original Posting Date: 08/11/2025

Job Title: Customer Adoption Expert Advisor

Location: Alpharetta, GA

Work Model: Hybrid work model

Purpose and Objective:

SAP America, Inc. seeks a Customer Adoption Expert Advisor at our Alpharetta, GA location to provide specialized expertise and empower external and internal customers to accelerate value discovery, value delivery, and value realization through adoption and consumption as part of the Customer Lifetime Value Management methodology to reach renewal, revenue growth targets, customer satisfaction, and activation of services.

Expectations and Tasks:

Proactively monitor usage metrics and KPIs against baselines, target values, and upcoming innovations to drive adoption engagements and initiatives to safeguard and grow the business in terms of Customer Lifetime Value - CLTV, Current Cloud Backlog - CCB, and Deployed or Consumed Annual Contract Value - ACV. Evaluate complex and diverse customer situations to combine SAP innovations with scalable practices to create actionable recommendations that bring clarity and simplification. Coordinate the development of business insights based on customer-specific usage and KPIs, using appropriate data, analytical tools, business knowledge, and field experience. Analyze data-driven business insights and collaboratively define adoption plans with internal account teams to help customers meet stated business goals and commercial entitlement. Advise customers through One-on-One engagements built on established methodology and strategic leading practices via feature, functionality, architecture, and business process adoption. Create and facilitate One-To-Many customer content and events to influence adoption and consumption of key innovations at targeted customers. Serve as a subject matter expert to provide functional expertise. Share in-depth knowledge and experience of the product portfolio, roadmap, application features, and business processes and enable decision-making and interpretation to create scalable adoption initiatives.

Education and Occupational Experience:

Bachelor’s degree or foreign equivalent in Computer Science, Mathematics, Engineering, or a related field of study and seven (7) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Mathematics, Engineering, or a related field of study and five (5) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies Experience:

Experience must involve five (5) years in the following:

• SAP Materials Management (SAP MM) specifically integrating with Production Planning (PP) for Bill of Materials (BOM) and Material Requirement Planning (MRP);

• Production Planning (SAP PP) and Logistics;

• SAP Quality Management (SAP QM) setup for series materials or incoming goods, in-house production, final inspection and customer returns and complaint handling with SAP Integrated Quality Optimization System (SAP IQOS) add on;

• SAP Global Batch traceability for material movements, account determination and integrating it with SAP Finance (SAP FI);

• SAP Product Lifecycle Management (SAP PLM) for prototype and sample orders, engineering drawing version in incoming goods inspection, internal production PPAP, customer sample releases and notifications for industrial component industries;

• Creating detailed project plans and migration strategies, using SAP ACTIVATE and Jira;

• ABAP, Reporting, SAP scripts/forms, workflows, and user exits;

• IDOC’s, Transports through SAP Solution Manager's ChaRM tool as well as with Legacy Migration Workbench (LSMW) and Batch Data Conversions (BDC) with Batch Job Scheduler, SAP Business Warehouse (SAP BW) queries and reporting; and

• SAP Business Rules Framework (SAP BRF+) for output determination, intercompany process, pricing procedure, SAP Flexible Workflow, Fiori apps, scheduling line release and invoice verification.

Travel: Position requires up to 20% domestic and/or international travel.

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy .

Internal use only: reference code lhrs4262

SAP:SAIL

EX:OUT

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

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SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected] . Requests for reasonable accommodation will be considered on a case-by-case basis.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency :

The annual base salary range for this position is $135,054 - $229,682. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $164,700 - $280,100 . The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits .

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Additional Locations:

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