Director of Quality Control

Who We Are

At Heritage Werks, we believe every story deserves to be preserved and shared. We partner with world-class brands, sports franchises, fashion icons, and mission-driven organizations to safeguard their most meaningful materials and bring them to life in ways that inspire connection.

We preserve history. We protect generational legacies. And we do it with care, purpose, and a forward-thinking approach—honoring the past while making it relevant for today and meaningful for the future.

Role Overview

The Director of Quality Control ensures the integrity, accuracy, and consistency of archival practices across all collections in Archival Services. This role safeguards the department’s standards by developing and monitoring quality assurance frameworks, ensuring compliance with archival best practices, and implementing risk-mitigation strategies, that protect the accessibility and long-term preservation of assets. Serving as both a steward of auditory practice and a leader of continuous improvement, the Director of Quality Control strengthens accountability, enhances operational excellence, and upholds the company’s reputation as a reliable custodian of corporate and sports heritage.

Central to this role and its annual evaluations is the ability to positively influence the Archival Services department through a strong leadership presence that epitomizes Heritage Werks’ core values: integrity, empathy, teamwork and innovation.

Requirements

Responsibilities

Standard Operating Procedures

• Lead the development and continual refinement of comprehensive Standard Operating Procedures (SOPs) that govern collection processing and maintenance, including but not limited to installation, iterative sorting, arrangement, description, housing, assessment, preservation, disposition, deaccessioning, labeling, and supply ordering.
• Ensure SOPs align with current professional standards and institutional policies while fostering consistent, transparent, and accountable archival practices.
• Collaborate with Archival leadership to document workflows and integrate institutional knowledge into formal procedures.
• Oversee the implementation, training, and periodic review of SOPS, ensuring staff adherence, operational efficiency, and adaptability to emerging archival technologies.
• Act as a peer reviewer for SOPs written by department colleagues.

Auditing Collections

• Primary auditory stakeholder for:

o Legacy Collections

o Collections without Current LF Counts

o Collections Being Returned

o Collections Transferring Stewards

• Consolidate auditory findings into processing and supply ordering templates that differentiate between client and business investment hours and fees.
• Ensure audits are conducted in accordance with metrics, timelines, and budgets outlined by SOWs and IR allocations.
• Prepare and deliver clear, weekly progress reports and data-driven updates to archival leadership while ensuring transparency, accountability, and alignment across departments.
• Collection audits may involve processing, descriptive cataloging, rehousing, labeling, governance, creating inventories, supply ordering, curating assets for digitization, and other archival tasks.
• Supervise provisional staff in the execution of audit necessary work to bring collections into alignment with best archival practice.
• In the absence of an execution stakeholder, the Director of Quality Control becomes the primary stakeholder via the auditory practice with the intent of partnering with Client Services and reactivating the account to revert it to servicing.

Real-Time Project Intervention

• Monitor active processing to identify quality risks and compliance gaps as they arise.
• Intervene directly in workflows to prevent the creation of new archival debt, ensuring materials meet established preservation, description, and access standards.
• Monitor metrics of records in active processing projects to maintain accurate figures for ongoing estimate building and metric tracking.
• Partner with Senior Archivists to resolve quality issues in real time, balancing preservation integrity with client deadlines and profitability goals.
• Implement corrective measures when needed and if the situation exceeds staff coaching, work with archival leadership to make workforce adjustments and resource reallocations.
• Track and document interventions to inform continuous improvement, training and future project risk assessments.
• Compile After Action Reviews (AARs) as directed by the Archival Services Chief of Staff.

Continuous Improvement & Capacity Building

• Analyze quality trends and recurring project issues to identify root causes and implement sustainable solutions.
• Develop and refine quality assurance protocols, workflows, and benchmarks to reduce archival debt and strengthen client deliverables.
• In conjunction with fellow Directors, design and deliver training programs to elevate staff skills in archival processing, preservation, and collection maintenance.
• Build organizational capacity by introducing tools, technology, and metrics that increase efficiency while maintaining archival best practices.
• Mentor Sr. Archivists, Archivists and Technicians to expand the department’s internal bench of quality expertise.

Other Duties

• Aid in cyclical disposition events.
• Engage in peer review and compile governance documents when requested on clients needing senior account leadership
• Lead collection relocations.
• Additional responsibilities and duties as assigned to contribute to the overall efficiency and success of the Archival Services Department’s goals and objectives.

Qualifications

• MLIS, MHP, or MA in Museum Studies, or related field.
• Certification from the Academy of Certified Archivists (ACA) preferred.
• 7+ years of collection management and archival processing experience in diverse formats and high volumes.
• 7+ years of project management, reporting, and scheduling experience.
• Ability to systematically survey collections for archival debt, identify cost effective solutions and use metric-based workflows to correct deficiencies.
• Advanced technical writing skills.
• Ability to travel, when needed.
• Experience reviewing the work of peers in a productive and constructive manner.
• Advanced interpersonal communication skills.
• Strong commitment to execution excellence and follow-through.
• Demonstrated exceptional attention to detail while juggling varied responsibilities.
• Must demonstrate the highest level of integrity and professionalism to work with sensitive information and materials.
• Comfortable working collaboratively with cross-functional teams, internally and with clients.
• Ability to excel in a deadline-oriented, dynamic, fluid environment that values creative problem solving, ownership, and collaborative teamwork.
• Experienced with Windows and Mac computer platforms.
• The ability to lift 40 pounds, climb a ladder, and maneuver within a warehouse workspace.

Competencies

• Attention to Detail
• Task Completion
• Space Forecasting
• Supply Estimating
• Personal Accountability
• Short- and Long-Term Strategic Planning
• Multi-Workflow Project Management
• Diplomatic, Clear, and Concise Verbal and Written Communication
• Deadline Compliance and Time Management
• Smartsheet and Excel Proficiency
• Wrike Proficiency
• Collaboration with Client Services on Audits

Benefits

• Competitive salary
• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Opportunities for professional growth and development

Equal Opportunity Employer

Heritage Werks is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.