Customer Care Representative (8:00 AM to 5:00 PM /M-F)

Job Description

Job Description

Description:

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced environment where teamwork and communication are key?

Join our team as a Customer Care Representative and become a key part of our team’s customer experience, ensuring every interaction reflects our commitment to excellence.

Why Join Our Team

• Comprehensive benefits: 401(k), medical, dental, vision, life, AD&D, short- and long-term disability, critical illness, accident, and hospital indemnity coverage
• Paid holidays and vacation
• Ongoing training to develop your skills and advance your career
• Supportive, team-oriented culture built on integrity and accountability

What You’ll Do

• Dispatch technicians efficiently to customer locations
• Communicating job details between technicians and customers
• Process permits, schedule inspections, and coordinate with vendors
• Debrief technicians after jobs and update data in company software
• Handle administrative and reporting tasks as required
• Maintain accurate records and ensure smooth daily operations
• Handle inbound and outbound customer calls professionally and efficiently
• Schedule service calls and record important details accurately
• Communicate effectively with team members and management
• Delivering world-class customer service and meeting satisfaction goals
• Maintain accurate job notes and database records
• Manage multiple tasks in a fast-paced environment
• Provide timely feedback to management
• Build productive relationships with customers and coworkers

What We’re Looking For

• High School Diploma or GED
• 1–2 years of customer service, call center, and dispatching
• Strong verbal and written communication skills
• Working knowledge of computers and software applications
• Familiarity with business management software tools (preferred)
• Excellent time management and organizational skills
• Ability to stay calm under pressure and make sound decisions
• Positive attitude and strong team player mindset

Ready to Join a Company That Values Service and Teamwork?

Apply today and start building a stable, rewarding career with our team — where your work truly makes a difference.