Operations Specialist, Guest Experience Analytics
- Support the end-to-end lifecycle of IHG's Guest Experience (GX) tools and platforms, including portal development, product optimization, documentation, and performance monitoring.
- Provide day-to-day operational support for the Guest Experience team, including managing team inboxes, coordinating testing, resolving issues, and supporting program operations.
- Drive adoption and effective utilization of guest experience tools by implementing engagement strategies, providing support resources, and analyzing usage trends to maximize impact across the organization.
- Bring a strong understanding of hotel operations and hospitality business practices to support the effective use of guest experience technologies and ensure tools are aligned with property-level needs and workflows.
- Develop and maintain training materials and documentation for enhancements, upgrades and support.
- Collaborate with software vendors and internal teams to enhance customer experience (GX) survey products and ensure they align with hotel needs and brand standards.
- Use working knowledge of tools like SQL, HTML to troubleshoot issues, support configurations, and contribute to technical investigations in partnership with product and vendor teams.
- Bachelor's degree in a relevant field of work or an equivalent combination of education and work-related experience.
- 5+ years of progressive work experience with demonstrated proficiency in multiple disciplines, technologies, or processes related to the position.
- Preferred hotel operations experience
- Experience in conducting classroom training and preparing training documentation
- Knowledge and understanding of structured analysis and technical design techniques
- Experience in project coordination and workflow management
- Deep interest and proven ability to learn the underlying technical details of a product
- Knowledge of Guest Experience and its measurement
- Demonstrated attention to detail and ability to manage multiple tasks required
Recommended Jobs
Manager, Customs & Trade Compliance
Position overview This position is responsible for managing, directing and maintaining the overall corporate customs compliance activities throughout the U.S. and Canada for all Porsche subsidiari…
UI/UX Designer — Mobile Games & Utilities (Remote)
A leading game development company is seeking a skilled UI/UX Designer to create engaging mobile game interfaces and support ongoing projects. Candidates should have over 2 years of experience in mobi…
Senior Attorney
Modern Family Law is growing, and we are looking for talented attorneys to join our team! We are currently offering a $25,000 signing bonus! Modern Family Law, a rapidly expanding national law …
Armed Transport Guard- LLV (Savannah)
About Brink's: The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial i…
Sr Inpatient Coder
At Houston Methodist, the Senior Inpatient Coder position is responsible for ensuring diagnostic and procedure codes are assigned accurately to inpatient, emergency room, therapy, and/or clinic encoun…
Principal Substation Design Engineer
Job Description Job Description Description: Current Edge Solutions, LLC is a service-disabled veteran-owned and operated full-service firm specializing in Utility Engineering, Commercial and…
Cable Puller
Job Description Job Description Location: TBD Reports To: Lead Technician / Foreman / Supervisor Job Type: Full-Time Travel Required: As Needed Position Summary: We are seeking…
Courier Sales Executive
About Us: Courier Connection is a leading provider of courier and logistics solutions, committed to delivering fast, reliable, and cost-effective services to businesses and individuals. We are loo…
Business Development Officer
RTD Talent Solutions is currently representing a leading national non-bank lender specializing in SBA, conventional C.R.E., and business financing that is expanding aggressively across Atlanta, GA. …
Drive-By Occupancy Inspector - Gainesville, GA / Hall and Forsyth Counties
Great job for Uber Drivers, Lyft, Door Dash, Uber Eats, Pizza delivery, etc. What Do Mortgage Field Service Contractors Do? By law, mortgage companies and banks are required to document the occu…