Operations Supervisor

Store Operations Supervisor

This position will be the leader on the sales floor and the assistant to the Store Manager. You will need to exceed at the Key Supervisor and Inventory Administrator job requirements. You are expected to be an advocate for Dover Saddlery with our customers and employees.

Complete inventory transactions accurately

Support ship-from-store, store to store transfers and BOPUS (Buy Online Pick Up at Store) orders.

Complete accurate cycle counts

Maintain a neat and orderly stockroom

Keep open back-order list current and communicate status with customers

Maintain store supply inventory needs

Keep all store open transactions up to date and resolve open transactions in a timely manner.

Receive and properly put replenishment shipments away

Accurately process all direct from vendor shipments.

Greet customers and provide exceptional customer service experience

Answer questions, suggest promotional items and provide product information

Process payments by totaling purchases; processing checks, cash and store or other credit cards.

Process customer refunds courteously and professionally.

Process merchandise shipments

Assist with store upkeep

Properly opening and closing the store for business, including:

o Cash register reconciliation

o Filing appropriate daily/nightly paperwork

o Disarming/arming alarms as appropriate

o Securing cash and checks

Overseeing retail staff in the absence of the store manager

Ensure proper customer service standards on the sales floor and guiding the retail employees

Basic retail inventory management, processing incoming shipments, maintaining an organized sales floor and supporting outgoing shipments

Provide employee oversight and support a safe and proper work environment.

Perform other duties as assigned

Strong English Equestrian Knowledge required.

High school diploma or GED required.

Retail Store Management experience is a plus.

General knowledge of and ability to operate a personal computer, including proficiency in Microsoft Word and Excel.

Ability to motivate and inspire a team to ensure high level performance.

Will work a rotating schedule including days, nights, weekends and holidays.

High school diploma or equivalent, or in pursuit of a diploma