Veterinary Client Service Representative

Description

Position at Thrive Pet Healthcare

Part Time CSR/Veterinary Technician - Thrive Pet Healthcare

Midtown Atlanta, Georgia

More than a word, care is present in everything you do. At Thrive Pet Healthcare Midtown, a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself.

We are a community of 400 clinics forming an extraordinary network of unparalleled resources and
people. Through outstanding learning and career options, comprehensive benefits, and abundant
support, you’ll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy. And, we have plenty of fun along the way!

Who we are
At Thrive Pet Healthcare Midtown, you’ll feel the warmth and openness of a small clinic, while having the opportunity and support of a united network. We are a small, close-knit team that values work-life balance, exceptional work culture, and having fun at work! We believe we can perform when we are surrounded with like minded, supportive, animal-loving individuals! The "right fit" for this position is someone who delivers exceptional customer service, has a high attention to detail mindset, and is skilled as a veterinary technician. We are looking to have someone help both our front desk and someone to fill in as a technician to help doctors with alternating shifts. Your life-changing work will range from the hands-on care of facilitating outpatient treatments, providing excellent customer service, and performing laboratory tests, to support services including admitting and discharging patients. As a CSR, you will be the first point of contact with our clients! The right individual for this role will exude confidence and knowledge within the veterinary field.

Role Responsibilities:
● Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.

● With each hospital function, assist veterinarians and the medical team to maximize productivity
and maintain positive patient flow.
● Provide outstanding customer service to every client and their pet, every time.
● Communicate with clients about individualized pet health concerns and offer guidance on Thrive
Membership options, medications, and additional treatments.
● Assist in maintaining relevant, comprehensive medical records with the support of practice
systems.
● Obtain relevant health history and information from clients and maintain medical charts via phones and electronic communication methods.
● Use safe restraining techniques, follow standard protocols, and sustain clean, sterile, organized
treatment areas, exam rooms, and labs.
● Be willing to guide, mentor, and support fellow team members.

CSR/Veterinary Technician Experience & Skills Requirements:
● Minimum of 3 years of clinical experience in a veterinary hospital in either role with verifiable skills and knowledge.

● Must know how to operate multi-line phone systems

● Must be adaptable and flexible to changes within the hospital

● No scheduling restrictions, must have open availability to be considered

● Must have excellent phone and grammar etiquette when communicating with clients

● Must be proficient with Windows OS, Microsoft Office, and Outlook

● Must be friendly and reliable

You’ll Grow With Us
Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:
● Our vast, diverse, and free library of continuing education courses - ThriveU
● Live, virtual interactive workshops to develop valuable leadership skills
● A program to designed to teach you the fundamentals of running a pet hospital
● Earn your AVMA-CVTEA Accreditation and become a Vet Tech through our fully accredited
distance learning program for veterinary technicians
● Scholarship opportunities and tuition reimbursement

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or
environment. Join us and provide your best care at a clinic that is deeply rooted within its community
and bolstered by the resources of Thrive Pet Healthcare.

Benefits – our care in action
We provide benefits spread comprehensively across your mental, physical, emotional, and financial
wellbeing designed to meet your needs as a unique individual. Some key benefits include:
● Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans
and pets, and time off for new pet adoptions
● Top quality medical, dental, and vision insurance plus health savings account and flexible
spending account
● Pet perks including free exams, discounts on products and services, and more at all Thrive Pet
Healthcare locations
● Generously subsidized backup and ongoing care support for children, adults, and pets
● Mental health benefits including coaching and therapy sessions
● 401k with employer contribution and no waiting period
● Continuing education and development support through our library of free CE courses and paid
time off to complete
● Scholarship opportunities and student loan support program
and so much more!

Compensation negotiable based on credentials and experience with a hourly pay rate starting at $18
- $23 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team
members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.