Director

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

The Director, AI Governance is a senior leadership role responsible for establishing, leading, and maturing the enterprise’s Responsible Use of AI (RUAI) program and AI governance platforms to ensure that all AI initiatives are aligned with ethical principles, regulatory requirements, and organizational risk tolerance.

As part of the Enterprise Data & AI Governance Program, this role provides vision, strategy, and operational oversight for the development, implementation, and continuous improvement of AI governance frameworks, policies, and controls. The Director will partner with Legal, Compliance, Risk, Information Technology, Data Science, and business units to ensure AI systems are designed, deployed, monitored, and retired in a manner that prioritizes fairness, transparency, accountability, privacy, and security.

The Director will lead enterprise adoption of AI governance tools and platforms to facilitate risk assessment, model documentation, bias detection, explainability (XAI), and compliance monitoring, while building organizational capacity through AI ethics training and change management programs.

ROLE

• Lead the Enterprise AI Governance Program by developing and maintaining governance frameworks, policies, standards, and guidelines that address ethical AI principles, regulatory requirements, and risk management best practices.

• Oversee the Responsible Use of AI (RUAI) program, ensuring AI systems are aligned with corporate values, human rights considerations, and societal impact assessments.

• Manage and optimize AI governance tools and platforms (e.g., model registries, risk assessment platforms, bias detection tools, explainability dashboards) to support consistent, automated compliance processes across the AI lifecycle.

• Collaborate cross-functionally with Legal, Compliance, Risk, IT, and business leaders to integrate ethical, legal, and security requirements into AI/ML design, development, deployment, and monitoring activities.

• Ensure alignment with industry standards and regulations such as the EU AI Act, GDPR, CCPA, Colorado AI Act, NIST AI RMF, ISO/IEC 42001, and other applicable frameworks.

• Establish and lead AI risk assessment processes, including classification of AI systems by risk level, evaluation of bias, fairness, and explainability, and oversight of mitigation plans.

• Monitor and audit AI systems to ensure operational effectiveness of controls, documenting results, and coordinating remediation activities.

• Develop and oversee enterprise AI ethics and governance training programs for data scientists, developers, business users, and executives.

• Serve as a thought leader and internal advocate for responsible AI practices, staying current on emerging regulations, technologies, and societal impacts of AI.

• Report on AI governance KPIs and risk metrics to executive leadership and the Board, providing transparency into AI program maturity and risk posture.

• Lead change management initiatives to drive adoption of AI governance policies, tools, and cultural alignment toward responsible AI practices.

QUALIFICATIONS

• Bachelor’s or Master’s degree in Computer Science, Data Science, Information Systems, Law, Ethics, or related field (advanced degree preferred).

• 6–8+ years of experience in AI, emerging technology, and risk management, with demonstrated success in governance program leadership.

• Proven track record in developing and implementing AI governance frameworks, ethical AI policies, and compliance programs.

• Strong knowledge of AI-related laws, regulatory requirements, and industry standards (e.g., EU AI Act, GDPR, CCPA, Colorado AI Act, NIST AI RMF, ISO AI standards).

• In-depth understanding of AI/ML model development, deployment, monitoring, and auditing, including bias detection, explainability (XAI), and fairness practices.

• Experience working cross-functionally with legal, compliance, risk, IT, and business teams to embed ethical and regulatory standards into AI initiatives.

• Demonstrated leadership in AI-related change management efforts, including development of training programs on AI ethics, governance, and compliance.

• Expertise in AI governance tools/platforms, model documentation practices, and compliance automation.

• Strong understanding of risk mitigation strategies for AI bias, fairness, transparency, and security.

• Ability to translate complex AI governance concepts into actionable policies and operational processes.

• Exceptional leadership, stakeholder management, and communication skills to influence at all organizational levels.

• Analytical and strategic thinking with the ability to balance innovation with risk mitigation.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the discretion of the Global Payments/TSYS.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Benefits : Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at:

#LI #Hybrid

Atlanta, Ga, OR Plano Texas, OR Jeffersonville, IN

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].