Customer Experience Rep
- Responds to customer inquiries by phone, email, or chat to provide problem resolution.
- Resolves routine and basic problems and communicates solutions or requested information to the customer.
- Analyzes customer's service needs and refers to other service or technical departments for follow up as needed.
- Uses a customer relationship application or database to record activities and research product information.
- Educates customers on product and service options and upsells customers to boost average order value in assignment with company KPIs and revenue goals.
- Enters customer orders and processes payments.
- Other duties as assigned by management.
- Typically requires 1-2 years customer service experience. Qualifications
- High school diploma or a combination of work and education.
- Able to work as a team player and independently.
- Attention to detail, strong active listening, oral, and written communication skills.
- Bilingual is a plus!
- Proficient knowledge in Windows, Internet Explorer, and Microsoft Office applications.
- Able to commute to our office in Alpharetta, GA. (By Avalon)
- Flexible availability Monday-Saturday any hours between 8:30am- 8:30pm.
- Medical, Dental, Vision, Life insurance, and other voluntary benefits for full time employees. 401(k) with employer match.
- Paid holidays and paid time off!
- Beautiful workspace in Cady's brand new Innovation Center
- Employee appreciation events throughout the year.
- Dynamic training and skills enhancement opportunities.
- Fun, active and rewarding environment.
- Opportunity for growth in pay at 90 days.
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