Accela Business Analyst

IDR is excited to announce an opportunity for a talented and motivated Accela Business Analyst to join our esteemed client's team in Lawrenceville, GA . If you are passionate about leveraging your skills to drive strategic business decisions and thrive in a team-oriented culture, we encourage you to apply today!
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Position Overview & Responsibilities for the Accela Business Analyst:

• Analyze current business processes and identify areas for improvement within the Accela permitting and licensing system.

• Collaborate with departmental stakeholders and cross-functional teams to gather and translate business requirements into technical solutions aligned with Accela capabilities.

• Lead system configuration, enhancement, and troubleshooting efforts, ensuring solutions are delivered on time and meet user needs.

• Coordinate and execute quality assurance testing to verify functionality and alignment with business and technical requirements.

• Work closely with Accela developers and IT staff to resolve issues and implement system improvements that boost performance and user satisfaction.

• Use tools such as Visio, Excel, PowerPoint, Word, Outlook, Teams, SharePoint, Power BI, and Jira for documentation, analysis, and communication.

  Required Qualifications:

• Bachelors degree in Business, Information Technology, or a related field, or equivalent professional experience.

• Hands-on experience with Accela systems, particularly in permitting and licensing within local government environments.

  Preferred Qualifications:

• 3+ years of experience as a Business Analyst working directly with the Accela platform.

• Proven experience in documenting requirements, configuring or managing Accela systems, and supporting user adoption.

• Strong background in facilitating user acceptance testing (UAT) and conducting quality assurance validations.

• Familiarity with agile project management methodologies.

• Advanced proficiency in Microsoft Office Suite, Visio, Teams, SharePoint, Power BI, and Jira.

Whats in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to work with an industry-leading organization

• Collaborative and team-oriented culture
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Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.