Are you passionate about building lasting customer relationships and driving business growth? We are looking for a highly motivated Manager of Strategic Accounts to lead a team of dedicated Strategic Customer Success Managers in delivering exceptional client experiences and fostering long-term partnerships.
About the Role
As the Manager of Strategic Accounts, you will oversee a team responsible for managing high-value client relationships. Your primary focus will be ensuring customer satisfaction, driving revenue growth, and enhancing client retention. You will act as a trusted advisor, guiding your team to develop strategic plans that align with customers' goals and business needs.
This leadership role requires strong relationship management skills, strategic thinking, and a customer-centric approach. You will work closely with executives and key stakeholders to maximize the value of our platform and services, helping clients achieve their desired business outcomes.
Key Responsibilities
Leadership & Strategy
Define and execute a strategic vision for the Strategic Customer Success team.
Act as the senior point of contact for customer escalations, ensuring efficient and effective resolutions.
Drive a culture of customer advocacy, collaboration, and continuous improvement within the team.
Revenue Growth & Retention
Lead initiatives focused on customer retention, renewals, upsells, and cross-sells.
Support the development and execution of account strategies that align with customer objectives.
Partner with sales and customer success teams to maximize revenue opportunities.
Customer Engagement & Relationship Management
Foster strong executive-level relationships with strategic accounts to solidify trust and long-term collaboration.
Serve as a trusted advisor, helping clients leverage our platform to optimize their business processes.
Identify opportunities for value creation and ensure clients are realizing the full potential of our solutions.
Team Development & Coaching
Recruit, train, and mentor a high-performing team of Strategic Customer Success Managers.
Encourage professional growth through ongoing training, coaching, and skill development programs.
Establish a culture of accountability and excellence within the team.
Operational Excellence
Implement and refine processes to enhance the customer experience and drive operational efficiency.
Oversee regular account reviews, customer success planning, and performance forecasting.
Collaborate with cross-functional teams, including product, support, and implementation, to align internal resources with customer needs.
Monitor and report on key performance metrics related to customer satisfaction, retention, and revenue growth.
Qualifications & Experience
5+ years of experience in account management, customer success, or a related field.
Proven track record of managing and expanding strategic customer relationships.
Demonstrated experience leading high-performing teams and achieving revenue growth targets.
Strong strategic thinking, negotiation, and problem-solving skills.
Exceptional communication and interpersonal abilities, with the capacity to influence and collaborate across teams and organizational levels.
Experience working with complex customer organizations and navigating cross-functional engagements.
Bachelor's degree in business, management, or a related field.
Willingness to travel up to 25% for customer meetings and team support.
Compensation & Location
On-target earnings of up to $175,000, with commissions based on performance.
Compensation is based on experience, skills, education, and geographic location.
Candidates should be based within a commutable distance of Indianapolis, Atlanta, Chicago, New York, or Boston.
Why Join Us?
Be part of a mission-driven company committed to delivering top-tier solutions to industry leaders.
Work in a collaborative, fast-paced environment where your contributions directly impact business success.
Access to growth opportunities, leadership development, and professional training to advance your career.
Enjoy a remote-first work culture with flexibility and work-life balance.
If you're ready to take on a leadership role where you can drive customer success, mentor a high-performing team, and contribute to a growing organization, we'd love to hear from you! Apply today to join our team and make a lasting impact.
Employment Type: Full-Time
Salary: $ 175,000.00 Per Year