Regional Provider Onboarding Specialist

Employment Type

Full time

Shift

Day Shift

Position will be responsible for coordinating the provider on-boarding and orientation process. Serves as a point of contact for new providers and facilitates the steps and communication needed to complete the onboarding and orientation processes. Position will work closely with Physician Recruitment team and area practices to ensure a smooth transition of all Physicians and APPs to all St. Mary's Health Care System services. This role ensures accuracy, consistency, and efficiency across systems such as Epic, Workday, and provider onboarding platforms. This position serves as a key liaison between Medical Staff Services, Marketing, St. Mary’s Medical Group, Health Informatics, IT, and other operational partners.

Position Requirements

Licensure/Certification: Certified Provider Credentialing Specialist (CPCS) or Epic Credentialed Trainer certificates (or willingness to pursue)

Education: Bachelor’s Degree required; health care field preferred

Experience: Medical staff office experience preferred, strong relationship building skills required, and experience working with providers. Basic knowledge of provider credentialing/onboarding, medical terminology, and The Joint Commission standards preferred. Project management/coordination experience preferred.

Special Qualifications: Proficiency in Epic, Microsoft Office applications (Word, Excel, Outlook, Teams), and ability to learn and implement emerging applications to improve workflow.

Duties & Responsibilities

• Coordinates the provider onboarding and orientation process. Serves as a point of contact for new providers and facilitates the steps and communication needed to complete the onboarding process. Ensures providers are added to all systems and access is provisioned in a timely fashion.
• Coordinates onboarding with other stakeholders, including Marketing, Human Resources, Revenue Integrity, Trinity Information Systems, Medical Staff Office, etc.
• Manages the new provider orientation process, including scheduling orientation modules with speakers/providers and facilitating completion of documentation/recordkeeping.
• Manages communication and tracking of the onboarding processes.
• Manages the off-boarding process when a provider terminates insuring that all parties have been notified and the process is followed.
• Assists with documentation and process tracking related to credentialing, privileging, and committee operations as directed. Support departmental projects, data requests, and cross-functional initiatives. Perform additional duties as assigned to ensure department efficiency.
• Able to manage high volume, multiple priorities as a routine.
• Experience with concepts of continuous quality improvement.
• Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.