Sr. Collections Specialist - Remote

This Sr. Collections Specialist Position Features:
• 3-month Contract With The Possibility Of Extending
• Fully Remote
• Growth Opportunities
• $25-$27hr

We are currently hiring multiple experienced Sr. Collections Specialists to support a fast-paced mortgage servicing and loss mitigation team. This is an excellent opportunity for professionals with strong collections, mortgage servicing, or loss mitigation experience who thrive in a customer-focused environment and are confident navigating complex borrower situations.

This role serves as a key point of contact for borrowers, helping guide them through delinquency resolution, payment solutions, and home retention or liquidation options.

Additional Details: Remote position (Florida and Georgia residents only at this time)

Key Responsibilities:
Manage inbound and outbound collection activities for delinquent mortgage accounts
Serve as the primary point of contact for borrowers throughout the loss mitigation process
Review borrower financials and determine appropriate retention or liquidation solutions
Negotiate payment arrangements and assist customers with resolving account issues
Maintain accurate documentation and account records
Ensure compliance with investor guidelines, regulatory requirements, and company policies
Handle escalated borrower concerns with professionalism and empathy
Analyze account details and make informed recommendations based on financial documentation

Qualifications:
Minimum of 3 years of experience in:
Collections
Loss Mitigation
Mortgage Servicing
Strong knowledge of:
FHA, VA, FNMA, and FHLMC investor guidelines
Fair Debt Collection laws
Bankruptcy procedures and regulations
Excellent communication, negotiation, and customer service skills
Strong problem-solving and organizational abilities
Comfortable working in a fast-paced, high-volume environment
Proficient with Microsoft Office and computer systems

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

(none specified)