Bilingual BDC Representative (Sales & Service) - Phil Hughes Honda

Job Description

Job Description

Join a 50-Year Legacy Built on the Future: Bilingual BDC Representative (Sales & Service) at Phil Hughes Honda

Are you tired of being just a "number"?

At Phil Hughes Honda , we’ve spent the last 50 years treating our employees like family and our customers like guests in our home. We are a fast-growing, family-owned dealership that blends a half-century of stability with a high-energy, modern approach to automotive retail.

Because our community is diverse and growing, we are looking for a Bilingual Business Development Coordinator (English/Spanish) who can bridge the gap for our customers and provide a world-class experience in both languages.

Compensation & Benefits

• Realistic Earning Potential: $50,000 – $60,000+ per year (Base Salary + Performance Bonuses).
• Performance-Driven: Our pay plan rewards Appointment Shows and Sold Units —when you drive traffic, you get paid.
• Full Benefits: Medical, Dental, Vision, 401(k) with company match, Paid Vacation, No Sundays
• Work-Life Balance: Sustainable scheduling in a supportive, family-first environment.
• Growth: We prefer to promote from within for management and senior sales roles

The Role: What You’ll Do

As the first point of contact for Phil Hughes Honda, you aren't just "answering phones"—you are a brand ambassador. You will:

• Multilingual Engagement: Handle inbound/outbound calls, texts, and emails in both English and Spanish .
• Manage Leads: High-speed response to Sales and Service inquiries.
• Master the CRM: Track all interactions meticulously to ensure no customer falls through the cracks.
• Set Appointments: Consult with customers to understand their needs—whether they are looking for a new Honda or maintaining their current one.
• Follow-Up: Execute a multi-touch follow-up cadence (we provide the tools, you provide the personality!).

✅ Requirements

• Bilingual Mastery: Must be fluent in both English and Spanish with the ability to communicate professionally in both languages (verbal and written).
• Education: High school diploma or equivalent.
• Experience: Extensive customer service, sales, or telemarketing background.
• Organization: Computer literacy, strong organizational, and follow-up skills.
• Compliance: Must pass a drug screen, background check, and have an acceptable Motor Vehicle Record.

Education and/or Experience

• High School Diploma or GED
• One to two years related experience and/or training

Why Phil Hughes Honda?

We’ve been a staple of the community for 50 years. We offer the job security of an established institution with the career path of a growing company. If you are looking for a career where your language skills and work ethic are truly valued, you belong here.

Ready to start your next chapter with a family that values your work?