Customer Service Specialist

Job Description

Job Description

Customer Service Specialist

The Customer Service Specialist is responsible for attracting potential customers by addressing product and service inquiries and suggesting information about other offerings. This role involves processing orders, preparing correspondence, and fulfilling customer needs to ensure satisfaction. The specialist typically reports to a supervisor or manager, aiming to uphold excellent service standards and maintain high customer satisfaction.

Responsibilities

• Drive positive customer experiences by building relationships, exhibiting empathy, and providing solutions.
• Process transactions such as sales orders, returns, and exchanges.
• Generate future opportunities by identifying deeper customer needs to build lasting relationships.
• Manage and enter all incoming orders into the BPCS system, ensuring accuracy in lead-time, quantities, package codes, and pricing.
• Verify daily the accuracy of invoices sent electronically, via fax, or by mail.
• Process returns, credits, and rebills for an assigned territory.
• Handle requests for nutritional information, Certificates of Analysis, Kosher letters, and code date information.
• Process documentation for government orders, ensuring accuracy and forwarding to the government for payment.

Essential Skills

• 3-5 years of customer service experience, adept at handling inquiries.
• Comfortable communicating with customers via email and phone.
• Experience in account management or customer relationship management.
• Proficient in order processing and order entry.
• Strong email communication skills, capable of handling high email volume.
• Proficient in internal systems/ERP.

Additional Skills & Qualifications

• Excellent communication, organizational, and computer skills.
• 3+ years of experience in customer service or a related field.
• Preferred 2-year degree or higher, or equivalent experience.
• Proven track record of punctuality and dependability.
• Proficient written and verbal communication skills.
• Detail-oriented and precise task management.
• Energetic with a team-oriented personality.
• Excellent computer skills, including Microsoft Office, Word, and Excel.
• Keyboarding proficiency of at least 60 wpm.

Why Work Here?

Engage in purpose-driven work that creates food solutions helping customers succeed. Enjoy a strong values-driven culture known as 'The Ventura Edge', which emphasizes integrity, customer focus, teamwork, and personal ownership. Benefit from opportunities for growth and development.

Work Environment

Work within a small team of three, with immediate support needed due to one member going on PTO for two weeks. The environment requires agility in covering multiple desks and collaboration with colleagues.

This is a Contract position based out of Atlanta, GA.

The pay range for this position is $30.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Atlanta,GA.

This position is anticipated to close on Mar 27, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.