Associate Technical Account Manager

About the Role:

Are you tech-savvy
with a knack for top-notch customer service? Join our Public Housing Team as an
Associate Technical Account Manager (ATAM). As an ATAM on Yardi's Public
Housing Team, your mission is clear: deliver exceptional customer support,
prioritize resolving software issues, and work closely with our valued clients.
When you join Yardi's Public Housing Team, you're not just taking a
job; you're joining a group of dedicated professionals with a shared
passion for making a meaningful impact in the public housing industry.  

If you're eager
to combine your tech skills with a customer-first approach, this is the team
where your career can truly thrive.  

We’re seeking a detail-oriented professional with a
strong background in property maintenance and a passion for ensuring safe,
high-quality housing. We encourage candidates to apply who have hands-on
experience maintaining residential properties and conducting inspections,
particularly within affordable housing or public housing environments.

*** This
position requires flexibility for travel during the second week of employment
for training purposes. Training may be conducted locally or at an alternate
location based on business needs. Candidates should be prepared and available
to travel as required during this time. ***

What You’ll Do:

• Provide technical software support, set-up, and
  implementation guidance to clients across a suite of products,
  delivering assistance via email and phone.
• Utilize your problem-solving skills to effectively
  troubleshoot application issues, overcome challenges, and deliver effective
  solutions.
• Apply your communication strengths to earn client trust
  through responsive support and clear guidance from set-up through ongoing
  success.
• Champion client success by sharing relevant product
  features, best practices, and personalized guidance.
• Collaborate with dynamic teams to quickly escalate and
  resolve challenges, helping deliver innovative solutions that make a real
  impact on our clients.
• Enjoy a continuous journey of learning as you master our
  products and industry trends to drive client success.

Who You Are:

• Bachelor’s Degree in Business, Finance, Math, or
  Computer/Engineering Sciences; or an equivalent combination of education and
  experience.
• Comfortable providing live support via phone and email,
  confidently troubleshooting technical issues.
• A proactive problem-solver with a strong customer-focused
  mindset.
• Detail-oriented and process-driven, with a focus on accuracy
  and efficiency.
• Adaptable and flexible; you thrive in fast-paced,
  ever-changing environments.
• Skilled at building strong relationships and earning
  trust with clients.
• Driven to exceed expectations and deliver exceptional
  customer service.
• A quick learner who embraces new tools, technologies, and
  concepts.
• Naturally organized and able to prioritize tasks with
  clarity and confidence.

Ideal to Have:

• Familiarity with property management or real estate
  software, particularly Yardi.
• Hands-on experience with technical support and application
  troubleshooting.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking
innovation. We’ve created a team of over 10,000
employees in over 40 locations around the globe dedicated to making great
real estate software products.

Discover the Yardi Difference:

Yardi is more than just a software company – we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

#YardiCareers #TeamYardi #hiring

$31.25/hr - $32.81/hr

All submissions for open positions should be received
through Yardi’s applicant portal, accessed from Yardi’s corporate website.

EOE/Race/Gender/Disability/Vets

*ta

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