Customer Support / Implementation Specialist

Description

Customer Support : Implementation Specialist | Software Startup
$55,000 - $60,000/year + Bonus

Hybrid in Atlanta | Full-time
HR Tech | SaaS | Customer Support

About the Role:

Canary Hiring Technologies is a fast-growing HR software startup looking for a Customer Support / Implementation Specialist to support and onboard clients using our platform. This role focuses on hands-on customer support, client implementations, and training — ensuring customers have a smooth experience from setup through day-to-day use.
This is an excellent opportunity for someone with HR software or SaaS support experience who enjoys solving problems, working directly with clients, and being part of a growing startup team.

Work Environment:
*Hybrid role based in Atlanta, GA

*3 days per week in-office required (most team members are in-office 4–5 days)

*Preference for candidates who live nearby or can easily commute

*Fast-paced startup environment

*Fun Shirt Friday

Requirements/Responsibilities

Key Responsibilities:
*Provide daily customer support for HR software clients via email, phone, and virtual meetings

*Troubleshoot application, configuration, and user issues with moderate to advanced technical complexity

*Support and manage client implementations, including system setup, configuration, and data validation

*Conduct client training sessions and provide ongoing user guidance

*Document support issues, resolutions, and implementation details in CRM and ticketing systems

*Collaborate with internal teams to escalate issues and improve product functionality

Required Qualifications:
*3+ years of experience in SaaS customer support, implementation, or client training

*Experience supporting or implementing HR software strongly preferred

*Moderate to advanced technical skills

*Proficiency with CRM and support tools

*Strong communication and problem-solving skills

*Bachelor’s degree

*Resides in Atlanta, GA or surrounding area

Preferred Qualifications:
*HR technology, payroll, or talent acquisition software experience

*Experience training clients or end users

*Familiarity with data analysis or reporting tools

*Startup or high-growth environment experience

Special Instructions

Please do not send any emails, resumes, or call

We are making it really easy to apply for this position

Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.