Business Analyst
- Drive cross-functional awareness of requirements and identify inefficiencies in systems processes using data and trend analysis.
- Lead strategic thinking on technical business processes, developing systems prototypes to enhance efficiency and productivity across multiple levels.
- Develop and execute precise project management plans with a focus on transparent communication at all stages.
- Ensure thorough quality assurance throughout systems development lifecycle.
- Define and refine user requirements for IVR systems to maximize usability and enhanced self-service opportunities.
- Limit call attrition to attain containment in IVR.
- Collaborate with stakeholders across various business units (e.g., Credit, Debit, Govt LOBs) to conduct analyses and produce documentation, fostering effective communication.
- Continuously evaluate, analyze, and communicate systems requirements, maintaining systems processes and providing status reports to relevant parties.
- Monitor and research postproduction deployments, prove to stakeholders that the implemented solution works.
- Author and maintain internal and external documentation, including formal delivery of requirements.
- Perform systems analytics to optimize performance and troubleshoot issues.
- Cultivate strong relationships with partners for seamless systems integration, addressing inquiries and issues from managers, business users and SMEs with well-researched recommendations.
- 5 or more years of experience in analytics and systems development.
- Proficiency in SQL.
- Extensive experience with Atlassian tools – JIRA and Confluence.
- Advanced proficiency in Microsoft applications, including Visio.
- Strong analytical skills with a proven track record.
- Experience in creating process documentation and reports.
- Excellent communication skills, capable of translating data into actionable insights.
- Bachelor's degree or equivalent in information technology or computer science.
- Demonstrated project management and user testing abilities.
- Experience in Genesis CX and data visualization tools like Power BI.
- Working knowledge of GitLab and CI-CD Pipeline.
- Working knowledge of AI/ML tools and LLM classifications.
- Must be willing to submit to a background investigation and drug test as part of the selection process.
- This position is not eligible for visa sponsorship. Applicants must have authorization to work in the country without the need for sponsorship.
- Full-Time
- Monday to Friday
- On-site in Alpharetta, GA; Omaha, NE; or Frisco, TX
- Health insurance
- Health savings account
- Dental insurance
- Vision insurance
- 401(k) matching
- Life insurance
- Paid time off
- Parental leave
- Disability insurance
- Childcare assistance
- Education reimbursement
- Fitness membership
- Volunteer time off
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