Senior Director, Key Account
- Develop a localized plan to execute key quality and operational initiatives and share best practice iterations with the Operations Team for maximum efficiency.
- Leads the operational area as it relates to customer selling efforts of operational products & services and customer stewardship.
- Provide operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing).
- Lead equipment & service cost management at annual business plan meetings.
- Ensure maximized beverage quality and dispenser uptime within the customers’ outlets
- Create and execute solutions to solve complex customer issues.
- Identify critical in-outlet best practices and deploy standard operating procedures that consistently maintain brand standards across all served locations.
- Create and manage in-outlet crew training programs and incentives.
- Identify, address and resolve complex problems with end-to-end solutions that may require collaboration with team members, Company associates, Customer corporate representatives or third-party suppliers.
- Support national deployment programs that are created by Customer or internal stakeholders.
- Manage restaurant equipment recommendations for top beverage quality along with the day to day reactive and planned equipment service.
- Conduct regular business stewardship reviews with customers to provide consultation on equipment resource allocations, crew best practices and future business planning to positively impact franchisee financial performance and beverage quality/sales.
- Bachelor’s degree in Business or related field required
- 10+ years of experience in defining the strategy and marketing plans to build a brand and the practical experience of commercializing and executing disparate operating models with direct people leadership/management experience required
- Experience across different functions demonstrating an ability to lead complex businesses and influence key stakeholders (brand management, category management, marketing, e-commerce, sales and operations)
- Previous experience in a face to face customer sales or operations role calling on senior level buyers, general operations experience and project management experience are all ideal
- Experience working with data, specifically manipulation and analysis is needed
- Prior experience in combination of customer facing roles, sales operations, supply chain and bottler relationship management are ideal
- Must possess a demonstrated ability in delivering transformational initiatives and enabling capabilities for consumer product goods organizations
- Supply chain metrics, Lean/CI, Six-Sigma, process improvement, collaborative selling, negotiation, project management, portfolio management, performance reporting, beverage industry with strong exposure to warehouse delivery and DSD are all ideal
- Must be able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome
- The ability to create a strategic plan that addresses customer needs while also driving company profitability is required
- Iconic & Innovative Brands: In our portfolio of over 250 products, we offer a variety of widely known & popular brands including Coca-Cola, Simply, Fairlife & Topo Chico.
- Exposure to World Class Leaders: Availability to global marketing leaders that will expand your network and exposure you to emerging digital platforms and marketing insights.
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