Bilingual Customer Services Representative

Job Description

Job Description

Job Description

IBI Healthcare is hiring a Bilingual Call Center Representative (Spanish-English) to join our growing team in Loganville, GA (Onsite).

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• Manage high-volume inbound and outbound patient calls with professionalism and care

• Schedule appointments for new and existing patients, including procedures and follow-ups

• Identify patient needs quickly and direct them to the correct department or provider

• Document call details accurately in EMR (AthenaHealth preferred)

• Ensure patients are informed, supported, and confident in their care journey

• Convert qualified leads into scheduled appointments by effectively communicating service value

• Monday–Friday schedule. No weekends, no holidays, no on-call

• Passionate & Curious : You genuinely care about patient experience and always seek ways to improve

• Experienced : Minimum 2 years in a high-volume call center, ideally within a healthcare setting

• Strong Sales Background : You’re confident in closing calls and converting leads into appointments

• Patient-Focused : You lead with empathy and ensure patients feel heard and supported

• Proactive : You take initiative, think ahead, and solve problems with minimal direction

• Bilingual : Fluent in both English and Spanish (required)

• Tech-Savvy : EMR experience, especially AthenaHealth, is a strong advantage

• Strong Communicator : Clear, concise, and professional in all written and verbal communication

• No night shifts, weekends, or holidays

• Supportive, collaborative work culture

• Fast-paced environment with visible impact and recognition

• Room for growth in one of the fastest-growing surgical practices in the Southeast

At IBI Healthcare, we deliver high-quality, accessible, and affordable surgical care solutions. From incisionless acid reflux treatments to life-changing weight loss procedures, we are leaders in minimally invasive and non-invasive surgery. Our mission is to transform lives through expert care and innovation.

As a physician-led surgical group, our vision is to become the most respected and successful surgical practice in the United States—for our patients, partners, and team members.

• Fastest-growing surgical practice in the Southeastern U.S.

• Highly collaborative teams across clinical and administrative functions

• A purpose-driven culture where your contributions are recognized

• Work that makes a real difference in people’s lives every day

IBI Healthcare is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Note: IBI Healthcare does not accept unsolicited resumes from recruiters or third-party agencies. No fees will be paid to agencies that submit candidates without prior agreement.