Customer Success Engineer

About Outreach

Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit .

Overview

We have empowered thousands of companies to transform the way they sell. As we continue to expand, we are looking for exceptional individuals who want to make a real impact on our customers’ success and our company’s trajectory.

As a Customer Success Engineer (CSE), you will play a critical role in shaping how our customers experience Outreach. Partnering with Customer Success Managers and other cross-functional teams, you will combine technical expertise, business acumen, and relationship-building skills to ensure customers unlock the full value of Outreach. You will be both a hands-on problem solver and a strategic advisor, helping customers optimize their workflows, overcome challenges, and achieve measurable outcomes.

This is an exciting opportunity for someone who thrives at the intersection of technology and customer engagement—someone who enjoys building relationships as much as they enjoy solving complex technical problems.

The Role

We are seeking a technically savvy, customer-obsessed professional with experience in technology account management, solution consulting, or business consulting. In this role, you will work with some of our most strategic enterprise and corporate customers to:

-Ensure smooth onboarding and technical adoption of Outreach.

-Proactively identify optimization opportunities that drive business impact.

-Solve advanced technical challenges with creativity and precision.

-Build long-term trust with customer stakeholders at every level.

As a Customer Success Engineer, you will have a direct impact on customer retention, expansion, and advocacy. Your ability to connect customer goals to Outreach’s capabilities will be key to strengthening relationships and influencing product evolution. This is a high-visibility role with significant opportunity to grow your career in customer success, solution engineering, or product.

What You'll Do

• Serve as a trusted technical advisor—deeply understanding Outreach’s architecture, integrations, and best practices while helping customers map the platform to their business needs.
• Conduct health checks and technical audits of customer implementations, ensuring optimal configuration and proactive issue resolution.
• Lead deep-dive technical workshops with customers on advanced product features, integrations, and workflows.
• Partner with CSMs to design success plans that align Outreach with the customer’s strategic objectives.
• Collaborate closely with Product Management, Engineering, and Support to escalate critical issues, share customer insights, and influence the product roadmap.
• Create and maintain technical documentation, resources, and playbooks to enable both customers and internal teams.
• Champion the voice of the customer internally, ensuring that customer needs drive improvements in product and process.
• Share best practices and success stories across accounts, enabling customers to benefit from the broader Outreach community.
• Travel occasionally (up to 25%) for customer onsite visits, workshops, and strategic reviews.

About You

• Technical Expertise: You learn new technologies quickly and can confidently guide customers through complex concepts.
• Analytical Thinker: You connect business requirements with technical solutions to drive measurable results.
• Curious Problem Solver: You dig deep, ask the right questions, and design solutions that address the root cause.
• Adaptable: You thrive in fast-paced, dynamic environments and can shift seamlessly across multiple priorities.
• Exceptional Communicator: You explain technical topics in clear, accessible language to audiences ranging from engineers to executives.
• Customer Advocate: You lead with empathy, always focused on helping customers achieve their goals.
• Organized & Proactive: You create clarity in ambiguity, document processes, and anticipate customer needs before they arise.

Preferred Qualifications

• Experience with Sales Engagement platforms, marketing automation tools, or CRM integrations (Outreach experience a strong plus).
• Strong technical knowledge of Salesforce or Microsoft Dynamics.
• 5+ years of experience supporting or consulting on enterprise SaaS solutions in a customer-facing capacity.
• Background in customer success, solutions engineering, technical consulting, or a similar role.
• Ability to travel up to 25% to meet with customers.

$90,000 - $110,000 a year

The annual base salary range for this role is $90,000-$110,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as your skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.

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Why You’ll Love It Here

• Flexible time off

• 401k to help you save for the future

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• A parental leave program that includes options for a paid night nurse, and a gradual return to work

• Infertility/ assisted reproductive services benefit

• Employee referral bonuses to encourage the addition of great new people to the team

• Snacks and beverages in the Office, along with fun events to celebrate

• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.