Customer Service Representative
Customer Service Representative
Customer Care – Sandy Springs, GA – Full Time
- Accelerated healthcare career growth – rapid advancement opportunities
- Insurance benefits (Medical, Dental, Vision) and 401K
- 20 days off annually (10 PTO days and 10 Holidays)
- Employee access to Serenity’s treatment options
- Access to corporate onsite gym, game room and other amenities
- Open to full or part time
- Answering patient calls, emails, and questions
- Completing new patient intakes to help our patients start their healing journey’s
- Ensure compliance with HIPPA regulations and following standards & regulatory requirements
- S olving problems and educate patients about TMS and Ketamine
- Coordinate with clinics for patient care
- Other relevant duties as needed
- High School Diploma/ GED
- Strong patient first mindset
- Previous experience in customer service required
- Excellent verbal and written communication, and basic math skills
- Well-versed in de-escalation skills and ability to connect with individuals
- Passionate about making a difference
About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
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