Incident Manager

Job Description

Job Description

Job Summary : Under general supervision, provides guidance and assistance to assigned behavioral health and developmental disability programs with regard to incident reporting, investigations, corrective action plans, and data management. Reviews, monitors and ensures compliance with incident reporting and corrective action policies and procedures.

Essential Functions : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves as expert or organization resource in assigned areas (i.e. incident reporting, investigations, DBHDD practices).
• Reviews all incident reports for accuracy and completeness
• Serves as system administrator for incident reporting database which includes maintenance of roles/scopes/locations
• Assigns follow-up to directors, site supervisors, and direct service staff with regard to incident completion
• Conducts incident report investigations and interviews in a courteous, timely, and professional manner (this includes client and staff interviews)
• Submits incident reports to the State reporting system and provides follow-up as needed
• Serves as a liaison for State and Regulatory agency investigations
• Gathers appropriate data for reports which accurately reflect incident program(s) performance.
• Investigates and corrects data that appears inconsistent or erroneous
• Prepares user-friendly charts, graphs, tables, and other formats to facilitate review of incident information.
• Consults with professional staff in determining data needs; provides advice regarding the most useful reporting method.
• Utilizes performance improvement tools and quality control tools to assess quality measures.
• Attends, participates, and assists in preparation for Continuous Quality Improvement committee meetings and sub-committee meetings.
• Provides incident report staff training.
• Provides resources and historical incident information when requested to facilitate development of the quality improvement program.

• Receives reports of quality issues, risk management issues, and other information for quality assurance purposes.
• Analyzes and reports incident trends and patterns to appropriate personnel.

• Completes and submits reports in a timely manner.

Required Knowledge & Skills:

• Knowledge of operating agency specific software programs
• Knowledge of agency confidentiality policies
• Knowledge of agency safety policies and procedures
• Knowledge of standard procedures such as filing, typing, duplicating materials, answering telephones
• Knowledge of agency specific data and/or plans

• Ability to pay attention to detail

• Ability to process information in compliance with agency rules, regulations, polices, and procedures.
• Ability to create satisfactory resolution to issues .

Competencies:

Communication

Accountability/Responsibility

Cooperation/Teamwork

Creative Thinking

Customer Service

Dependability

Flexibility

Initiative

Analytical Thinking

Job Knowledge

Judgement

Professionalism

Quality/Quantity of Work

Leadership/Supervision

Required Education & Experience: Associate’s Degree in human service or related field or licensure as LPC, LMFT, LCSW or RN (preferred). Quality management/improvement experience in a behavioral health/mental health setting preferred. Must possess a valid GA Driver’s license.

Supervisory Responsibilities :

• Provides general leadership for Brunswick location;
• Clearly establishes and communicates goals and accountabilities;
• Monitors and evaluates performance with regard to staff completing corrective action plans for regulatory compliance;
• Develops innovative approaches to address problems and drive continuous improvement in programs and processes;
• Confers regularly with staff to review employee relations climate, specific problem areas, and actions necessary for improvement.
• Recognizes contributions and celebrates accomplishments.
• Motivates staff to improve quantity and quality of work performed and provides training and development opportunities as appropriate.

Work Environment :

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and other office machines. Some minor travel between Gateway sites is required.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Employee is frequently required to walk, sit, stand or kneel and occasionally required to climb or balance and stoop. Employee must occasionally lift and/or move up to 15 pounds. Must have the ability to sit for long periods of time at a computer. Employee frequently uses fine hand/eye coordination, hearing and visual acuity. Lighting and temperature are adequate, and there are not hazardous or unpleasant condition caused by noise, dust, etc. Employee must be able to travel between Gateway sites. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Gateway CSB promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing.

Excellent written and verbal communication; ability to prioritize deadlines and communicate effectively with regulatory entities; exceptional attention to detail; prefer investigative and report writing skills; technology skills to manage incident software system; ability to present and train others on incident reporting.

Generally 8 am-4:30 pm with some flexibility; may be called on evenings/weekends for reporting critical incidents