HOA Exceptions Specialist
Kforce has a client that is seeking a HOA Exceptions Specialist in Norcross, GA. This position is onsite Monday - Friday 8 - 5. Responsibilities:
- Complete non-post report daily
- Complete large items review daily
- Complete non-sufficient funds/Overdraft report daily
- Fraud intake support and resolution
- Primary contact for outbound and inbound discrepancies and research
- Resolve return mail exceptions
- Resolve invalid account non-post daily
- Resolve stop payment suspect report exceptions
- Resolve Verification of Deposit exceptions for unauthorized signers; Any exception items that require client outreach provided via internal partners
- Clearing general ledger accounts
- Working with internal partners from incoming disputes from other financial institutions
- Reviewing chargeback journal and communicating exceptions to Sales
- Dormant notice exceptions
- Phone outreach to clients for exception items
- Performs other duties and projects as assigned
- High School diploma or equivalent required
- 2-3 years of work experience in financial institutions required
- Able to complete work daily under tight deadlines
- Ability to communicate appropriately and effectively with all members of the organization
- Highly self-motivated and ability to work independently
- Proven analytical, evaluative, and problem-solving abilities
- Ability to handle multiple projects and work in a collaborative setting
- Interpersonal skills and team player
- Excellent written and verbal communication skills
- Strong proficiency with MS Office suite required (MS Word, Excel and PowerPoint)
- Extremely knowledgeable on banking processes, chargebacks and returns
- 2-3 years of work experience as a teller
- 1-2 years of work experience in HOA banking
- 1-2 years of work experience in adjustments/returns
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