Business Process Manager

Job Description

Job Description

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary :

The Business Process & Compliance Liaison Manager in Enterprise Payments is responsible for optimizing payment-related business processes while ensuring alignment with regulatory and compliance standards. This role serves as the primary bridge between the payments operations team and the Compliance department, ensuring that all process improvements, system changes, and operational strategies meet internal policies and external regulatory requirements. The manager drives efficiency, mitigates risk, and supports enterprise-wide initiatives to enhance the integrity and performance of payment systems.

Essential Duties and Responsibilities :

• Analyze and optimize payment workflows to improve efficiency, accuracy, and scalability.
• Apply process improvement methodologies (e.g., Lean, Six Sigma) to streamline operations and eliminate inefficiencies.
• Serve as the primary liaison between Enterprise Payments and Compliance to ensure alignment.
• Interpret regulatory requirements (AML, OFAC, PCI-DSS) and embed them into business processes.
• Design and implement compliant, efficient payment processes that meet both business and regulatory goals.
• Lead documentation, training, and change management efforts related to process improvements.
• Collaborate with IT, Finance, Legal, Digital, and external vendors to ensure seamless and compliant payment operations.
• Translate compliance requirements into actionable business and technical solutions.
• Develop dashboards and reports to monitor process performance and compliance metrics, providing regular updates to leadership.
• Partner with Customer Experience and Change Management teams to ensure payment-related issues and updates are addressed and communicated effectively.

Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• 3–5 years of experience in business process management, operations, or enterprise payments.
• At least 2 years of experience working with Compliance, Risk, or Audit functions.
• Proven success leading cross-functional process improvement and changing initiatives.
• Familiar with payment systems (ACH, wire, RTP, Swift, card networks) and related technologies.
• Knowledge of regulatory frameworks (PCI-DSS, NACHA, OFAC, AML); project management experience is a plus.

Education:

• Bachelor’s degrees in business administration, finance, information systems, or related field (or equivalent experience)

Skills Required:

• In-depth knowledge of enterprise payment systems, transaction flows, and digital payment technologies, including APIs and automation tools.
• Skilled in analyzing complex processes to identify compliance gaps and operational inefficiencies.
• Proficient in process mapping and data analysis tools to support informed decision-making.
• Experienced in agile methodologies and continuous improvement frameworks.
• Strong communication and stakeholder management skills, with the ability to bridge business, compliance, and technical teams.

• Overtime required – required on an as needed basis.
• Travel 0-10% - as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.