Customer Experience Specialist
What We Offer:
- Pay of $21 per hour
- Temp-to-hire opportunity
- Monday–Friday | 8:00 AM–5:00 PM schedule
- Hybrid: 3 days in-office, 2 days remote after training
- Comprehensive benefits upon hire by client, including:
- Medical, Dental & Vision Insurance
- 401(k)
- Paid maternity & paternity leave
- Disability insurance
- Tuition assistance
- Opportunities for career growth and advancement
- Supportive, values-driven workplace culture
- 3+ years of customer service or support experience, preferably in a B2B setting
- Previous call center experience handling 70–100+ customer contacts daily
- Strong verbal and written communication skills
- High accuracy in data entry and order processing
- Proficiency in Microsoft Office, especially Excel; CRM/ERP experience preferred
- Excellent time management and problem-solving skills
- Team-oriented and receptive to feedback
- Ability to sit for extended periods
- Visual acuity for data entry and reading technical info
- Occasionally lift/push/carry up to 50 lbs
- Respond promptly to customer inquiries via phone, email, and live chat
- Assist with order placement, pricing, product info, and order status updates
- Accurately enter and manage customer and order data in CRM/ERP systems
- Troubleshoot and resolve customer concerns professionally
- Build strong client relationships through product knowledge and responsiveness
- Collaborate with team members and share best practices
- Maintain clear and organized records of customer interactions and resolutions
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