Operations Manager

Sr Service Engineer – Industrial Equipment & Controls

Overview

We're hiring a technically strong Field Service Supervisor to take on a pivotal role within a growing service operation based in Addison, IL. When you're at a customer site, you're the technical lead and the face of the company. When you're back at the facility, you're working on the back end, writing SOPs, converting paper records into digital systems, updating manuals, and putting real organizational structure around a service department that's ready to grow. As that growth happens, supervisory responsibility comes with it.

This is not a role where you show up, fix something, and move on. You'll leave a real mark on how this business delivers service.

Responsibilities

• Travel to customer locations to install, commission, calibrate, troubleshoot, and repair custom-built testing and industrial equipment
• Diagnose and resolve technical issues across electrical, controls, mechanical, hydraulic, and pneumatic systems
• Provide hands-on training to customer personnel covering proper operation, maintenance, and safety procedures
• Build and maintain strong customer relationships, serving as the primary point of contact for ongoing service needs
• Develop SOPs, convert paper-based service records to digital formats, and update technical documentation during in-office time
• Identify and communicate upsell opportunities including service agreements, calibration plans, and preventive maintenance programs
• Relay field observations and customer feedback to internal teams to support product and service improvements
• Assist with in-house assembly and equipment testing during non-travel periods

Requirements

• 5+ years of hands-on field service or industrial maintenance experience working on capital or electro-mechanical equipment
• Strong electronics and controls background with comfort doing electrical work
• Working knowledge of hydraulics, pneumatics, and mechanical systems
• Ability to read schematics and work confidently with diagnostic tools and meters
• BS, AAS, or technical certifications in electronics, engineering, or a related field preferred; equivalent experience will be considered
• Polished, professional communication skills with a consultative approach in customer-facing situations
• Comfortable identifying and discussing service opportunities directly with clients
• Highly organized and self-directed, able to manage a full schedule with minimal oversight
• Willing to travel approximately 70% domestically, with occasional international trips
• Valid driver's license and passport, or ability to obtain both

Benefits

• BCBS
• 401K match
• All travel expenses covered, including flights, hotels, meals, and mileage
• Year-end bonus tied to company performance
• Predictable schedule with weekends consistently at home
• Small, collaborative team where your work is visible and your contributions matter