Customer Service / Call Center Opportunity - Onsite Role-- Augusta, GA

Customer Service / Call Center Opportunity - Onsite Role-- Augusta, GA

Hello,
I hope you are doing well.

I came across your profile and wanted to reach out regarding a Customer Service / Call Center opportunity with a well-established organization.

This is a full-time onsite position located in Augusta, GA and Charleston, WV. The role focuses on delivering excellent customer experience through inbound customer support, handling service requests, assisting customers with account or billing inquiries, and helping retain customers by providing appropriate service options and solutions.

Position: Customer Service / Call Center Opportunity
Job Type: Full-Time (FTE)
Location: Augusta, GA and Charleston, WV (Onsite Role)

Key Responsibilities:
• Handle inbound customer calls and provide professional customer support
• Assist customers with service requests, billing questions, and account issues
• Promote and retain products and services when customers consider cancellation
• Follow call flow processes to ensure a consistent and positive customer experience
• Maintain accurate records of customer interactions in the system

Preferred Background:
• Experience working in a call center or contact center environment
• Customer service or customer support experience
• Strong communication and active listening skills
• Ability to handle high call volumes and resolve customer concerns professionally

If you have experience in customer service, call center support, customer care, or retention roles and would be open to learning more about this opportunity, I would be happy to discuss further details including compensation and the hiring process.

Please feel free to reply to this email or share a convenient time to connect.
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Screening Questions:

# Total experience:
# Are you currently located near Augusta GA or Charleston WV?
# Are you comfortable working 100% onsite?
# How many years of call center / customer service experience do you have?
# Have you handled customer retention or cancellation calls?
# Are you comfortable handling high call volume (40-60 calls/day)?
# Are you open for Augusta, GA / Charleston, WV (Onsite):
# Current Location, State with zip code:
# Work authorization for working in USA:
# C2C / 1099 hourly rate expectation: 
# W2 hourly rate (USD, all-inclusive without benefits):
# W2 hourly rate (USD, all-inclusive with benefits):
# Ready for only in-person immediate interview and assign of the work: