Customer Care Project Specialist
- Manage and distribute all Grid Services Division PO’s.
- Review purchase order upon receipt for accuracy.
- Request any information needed and follow up to assure accuracy.
- Track job through the engineering process and retrieve any needed information or approvals.
- Provide customer with expedited dates on deliverables from engineering to shipment.
- Coordinate any customer expedites needed or from internal company resources.
- Create and maintain any current reporting for customers as assigned. This could include Open Order Reports, Shipping Status Reports, Engineering Reports, On Time Delivery, etc…
- Provide continuous follow ups on any open needs from the customer or internally.
- Report and escalate any critical need to management.
- Provide application engineering support to ensure part numbers meet exacting customer specifications.
- Enter Orders, process documents required to load new parts, and release BOMs to production.
- Help manage SFDC opportunities.
- Conduct process training as requested.
- Provide fast track order support execution as requested.
- Assist with professional and expeditious responses to customer RFI’s and RFQ’s as needed.
- Assist with investigation and write up of Customer Service Requests (CSR) to ensure timely handling with complete documentation and resource coordination of the solution.
- Enter CSR orders in MAI for immediate processing.
- Support ISO 9000 Compliance.
- Perform other duties as assigned.
- Education: Associates degree or equivalent combination of education and experience.
- Experience: 1-3 years of experience in sales or a technical support role associated with product sales.
- The ability to deliver outstanding customer care.
- Excellent written and verbal communication skills.
- Proficient with Microsoft Word, Excel, PowerPoint and CRM software (i.e. SFDC)
- Excellent organizational and time management skills.
- Ability to read and understand technical drawings.
- Ability to be self-motivated and work with minimal supervision.
- Education: Bachelor's degree business
- SAP / CRM / SFDC Software Super User / Microsoft Dynamics / Business Central
- Industrial Engineering / processes improvement / quality assurance experience.
- Strong knowledge of all company products.
- Proficient with AutoCAD / SolidWorks
- Significant Utility Industry Experience – Customer Contact Relationships
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