ServiceNow Lead Developer

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

About the Team:

The Global Technology Service Management function is a new team charted with designing, implementing and managing next generation Service Management policies, processes and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees.

The ServiceNow Lead Developer will have a leading role in developing the ServiceNow platform as defined by the Product teams and guide the development team in solution design and implementation approaches that align to best practices.

This job is responsible for infrastructure tool/service designs within technical domains in accordance with architectural governance, standards and policies. Key responsibilities include facilitating deployment of tools/services by leading others in solution development, maintenance of templates, playbooks and automation used during implementation. Job expectations include demonstrating expertise within technical domains, decomposing issues or objectives into work units, advancing efficient solution delivery practices, and promoting exceptional design, engineering and organizational practices.

Responsibilities:

• Contributes to the ServiceNow platform roadmap and strategy
• Develop and maintain the ServiceNow platform in alignment with the strategy
• Enforce platform engineering and development standards
• Review and evaluate demand for fit and alignment to products and identify complex features requiring additional due diligence
• Provide input to and sign off on solution design for complex features
• Manage ServiceNow code quality control processes and routines
• Lead and mentor a team of developers assigned to specific ServiceNow products
• Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
• Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
• Performs all responsibilities of team members from applicable teams
• Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
• Participates and helps with resource interviews and onboarding processes
• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
• Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows

Required Qualifications:

• 5+ years experience with ServiceNow development and engineering
• ServiceNow Certified System Administrator (CSA) certification, product micro certifications
• Proven experience as a lead engineer in highly regulated environments
• Experience in ServiceNow cloud platforms
• Experience designing and implementing ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle
• Experience with continuous integration between ServiceNow modules and integrated applications
• Experience in highly regulated IT lifecycle management, including system security, auditing, data processing and analytics, software development methodologies, and technology transitions
• Experience building and managing IT solutions, including integrating multiple services in ServiceNow or other cloud technologies
• Experience supporting ServiceNow integrations for security, risk, and compliance
• Experience in ServiceNow platform management, data management, configuration and implementation, custom development, infrastructure management, and hosting
• Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards
• Experience leveraging MID servers for integration and automation
• Experience with front-end technologies like HTML, CSS, and JS
• Experience with custom REST/SOAP APIs (web services)
• Experience with ServiceNow Discovery and other Configuration Management Database (CMDB)population toolsets
• Experience with CMDB design and implementation
• Experience with ITIL Operations Application design and implementation (incident, problem, change, service request, etc.)
• Experience gathering and analyzing system requirements

Desired Qualifications:

• Bachelor's Degree in Computer Science or related technical field
• ServiceNow certified implementation specialist (CIS)
• ServiceNow certified application developer (CAD)

Skills:

• Collaboration
• Influence
• Solution Design
• Analytical Thinking
• Architecture
• Innovative Thinking
• Result Orientation
• Stakeholder Management
• Adaptability
• Automation
• DevOps Practices
• Project Management
• Solution Delivery Process

Shift:

Hours Per Week: