Law Firm Intake Specialist

Job Description

Job Description

Our law practice is seeking a full-time Legal Intake Specialist to join our team at our Jonesboro location.

The right candidate should be friendly, energetic, and detail-oriented. You’ll speak with prospective clients, empathize with them on the details of their cases, and manage new client onboarding and data entry. Legal experience is not necessary, but is helpful. The ability to speak Spanish is a plus. Experience handling telephone calls in a fast-paced, high-call-volume work environment is preferred. The right candidate must also be comfortable working in an Office Location by themselves. We’ll provide the training and resources to help you flourish in your role on a tight-knit, supportive, and passionate legal team.

If you have prior customer service experience, great communication skills, are a team player, and have a passion for helping others, apply today!

• Create an empathetic personal connection with potential clients to let them know we care about them and their concerns
• Determine the nature of cases and ask the appropriate questions needed for an attorney review
• Present attorneys with information needed to determine if the caller's case will be accepted, referred to another firm, or rejected
• Facilitate communication between attorneys and potential new clients
• Send and receive agreements for representation
• Provide necessary follow-up on pending intakes
• Complete referrals to other law firms
• Assist with routing calls to office staff

• Solid data entry, spreadsheet management, and computer skills

• Sales or customer service experience is highly valued
• Possesses outstanding communication skills and a sense of empathy
• Previous legal experience is highly valued
• Firm knowledge of spreadsheets and data management, as well as computer skills

Attorney Gary Martin Hays, our firm's founder, used to defend insurance companies in personal injury, product liability, and wrongful death claims.

Now, he helps people who have been severely injured and need to recover from their losses. He didn’t want to spend his career preventing personal injury victims from getting the financial compensation they are entitled by law to receive.

The Law Office of Gary Martin Hays & Associates was founded in 1993, specializing in Personal Injury and Workers' Compensation cases.

We treat everyone with respect and courtesy, from the receptionist who greets you to our top attorneys who will fight for you. Our lawyers take an aggressive stand for clients because we believe we are improving the quality of life for all citizens in Georgia. We advocate for consumers.

Apply today to become part of a passionate and dedicated legal team!