Director - Client Growth Partner (Retail & CPG)

Company Description

We are seeking a client-focused professional who can drive strategic account growth while building strong executive relationships and identifying new opportunities within existing client portfolios. The role requires a strong ability to engage with senior stakeholders, understand client business priorities, and position digital, AI-enabled, and cloud-native solutions that deliver measurable business value. The ideal candidate will combine business acumen, relationship management, and collaboration with internal teams to expand client partnerships and support successful delivery outcomes.

Job Description

Key Deliverables:

Account Growth & Farming

• Own and expand relationships with strategic client accounts.
• Identify and drive new revenue growth opportunities within existing portfolios.

CXO Engagement

• Act as a trusted advisor to senior executives.
• Lead strategic discussions to align technology investments with business goals.

Value Creation

• Drive conversations around productivity improvements, operational efficiency, and cost optimization.
• Leverage digital and AI-enabled solutions to deliver measurable business value.

Customer Intimacy

• Stay closely aligned with client business priorities, challenges, and transformation goals.
• Proactively identify and propose relevant solutions.

Opportunity Management

• Collaborate with delivery and solution teams to shape proposals and craft value propositions.
• Position differentiated offerings to meet client needs.

AI Advocacy

• Confidently articulate AI / GenAI concepts and demonstrate how modern solutions can transform business outcomes.

Client Presence

• Maintain regular onsite presence at client locations (minimum once per week).
• Build deeper client relationships through consistent engagement.

Collaboration & Leadership

• Partner with internal practice, delivery, and sales teams to ensure client satisfaction and successful execution.

Qualifications

• Proven success in account farming, client relationship management, business development, consulting, and proactive client engagement.
• Strong understanding of P&L ownership and financial management for client accounts.
• Ability to engage and influence CXO-level stakeholders and lead business conversations beyond technology.
• Strong understanding of digital transformation trends, with the ability to position AI / GenAI and cloud-native solutions in a business context.
• Hands-on experience driving productivity, efficiency, and optimization programs for clients.
• Experience in market research, account segmentation, and identifying proactive growth opportunities.
• Comfortable with regular onsite client interaction (at least once a week).
• Excellent communication, executive presence, and storytelling skills.
• Technical background is a plus; ability to bridge business and technology is essential.

Additional Information

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.