Public Services Technician II

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Position Information

The purpose of this classification is to provide customer service for and assigned department with an emphasis on processing transactions and collecting payments.

Essential Functions

Performs customer service functions according to area assignment: greets visitors, answers telephones and assists customers, citizens and taxpayers; provides information regarding Cobb County services, programs, policies and procedures; refers callers or visitors to other staff members as appropriate; and takes messages as necessary. Receives, records and prepares receipts for payments for utility services, fines, fees, taxes, business licenses, and other unit specific fees/services; answers questions regarding accounts, business classifications, charges and fee schedules, taxes, property ordinances, policies, procedures, etc.; inputs bank draft information into billing master; and processes related documentation according to established procedures. Assists staff or customers in resolving disputes or conflicts concerning payments, fees, penalties, procedural or legal requirements for assignment area: interacts with staff from other departments and outside agencies to conduct research, exchange information, respond to inquiries, and resolve problems. Establishes and maintains manual and automated records regarding customer accounts: prepares work orders and coordinates services with other staff as appropriate; maintains files of completed work orders, account documentation, and other program records. monitors customer accounts for billing errors in order to ensure accurate accounting and billing. Prepares and mails billings and reminders for payments due according to established schedules; monitors delinquencies and performs necessary follow-up to bring current. Performs a variety of money management functions: verifies money inventory at beginning of the day; performs daily counting and cash drawer balancing of all monies transacted; performs calculations and prepares appropriate tallies and documentation; and verifies amounts before turned in at the end of the day. Performs other related duties as assigned. Minimum Qualifications High School Diploma or GED required; supplemented by two years of experience in customer service or cashiering.

Physical Abilities

Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds). Sensory Requirements Some tasks require the ability to communicate orally. Environmental Factors Essential functions are regularly performed without exposure to adverse environmental conditions. EEO Statement Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.