VP, Tax Resolution

Job Description

Job Description

About OnPay

OnPay is a fast-growing software company offering a leading cloud-based payroll, HR, timekeeping, and benefits solution for small to midsize businesses. We’re seeking talented and curious individuals to join our team. We want to hear from you if you are interested in joining an exciting and fast-growing company! Learn more at OnPay.com

We’re on a mission to combine excellent client service with payroll expertise and superb technology — and we are scaling fast as we’ve just raised $100 million in growth funding led by Carrick Capital Partners.

The Role

As the VP of Tax Resolution , you will lead the teams responsible for our end-to-end tax resolution operation, including client notice management, payroll adjustments, and tax amendments. You will be responsible for defining our fulfillment strategy, optimizing workflows, and fostering a culture of first-class operations to ensure an unparalleled client experience.

Reporting to the COO, you will spearhead our strategy, cultivate a high-performance team culture, and oversee seamless execution. We believe our success is rooted in our clients' achievements; our mission is to deliver an exceptional experience.

What You’ll Do

• Oversee the end-to-end tax resolution process - including client notice management, payroll adjustments, and tax amendments.

• Direct the investigation and resolution of federal, state, and local tax agency notices, audits, and discrepancies.

• Manage high-level relationships with tax authorities to resolve penalties, interest, and complex compliance issues.

• Supervise, train, and mentor a team of tax analysts and resolution specialists.

• Coach and develop team members, providing continuous feedback, timely performance evaluations, and developmental opportunities.

• Develop and implement improved procedures and standards for the department, to ensure that output is high quality, accurate, on time, and within budget, including enhancing metrics (key performance indicators).

• Own reporting to drive data-driven performance reviews.

• Work closely with other teams to ensure a unified strategy and client journey.

What You Bring

• 15+ years of progressive experience in operations and/or consulting, with a proven track record of managing and growing multiple teams and functions.

• Bachelor’s Degree, MBA and/or CPA preferred.

• Strong knowledge (or quick learner) of U.S. federal, state, and local payroll tax laws and systems.

• Ability to solve problems and work cross-functionally in a fast-paced environment under strict deadlines.

• Strong relationship management skills.

• Passion for developing a strong team and nurturing their growth

• Excellent verbal and written communication, organizational, strategic thinking, and analytical skills

• Process-driven operations leader

Why OnPay?

• Momentum that matters: We’re backed by over $100MM in new funding and scaling rapidly.

• Market-leading product: OnPay consistently ranks among the highest-rated payroll solutions, earning top marks for usability, customer satisfaction, and support.

• Remote flexibility: Work from anywhere in the U.S., or join our collaborative HQ team in Atlanta’s Ponce City Market if you reside in the Atlanta metro area.

• Competitive compensation: Base salary + bonus + stock options = real upside for high performers.

• Comprehensive benefits: 4 weeks PTO + paid holidays, Medical/Dental/Vision, Short- & Long-Term Disability, Life Insurance, Fertility Benefits, Parental Leave, and a 401(k) with company match.

• Growth culture: Join a team with deep payroll expertise and a genuine commitment to helping employees grow their careers.

• Client-first ethos: OnPay is built on a culture of transparency and service — from our transparent pricing to our commitment to making running a small business simpler.

Location & Compensation

Remote (U.S.) | Atlanta HQ Optional

Compensation includes a base salary with bonus and stock options ($200,000 to $250,000). Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

Recruiting Fraud Alert:

To all candidates: your personal information and online safety are top of mind for us. At OnPay, recruiters only direct candidates to apply through our official career page at careers.onpay.com.

Recruiters will never request payments or ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from OnPay, please email [email protected]

EEO Statement

OnPay is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. We want candidates from multiple backgrounds and lifestyles to create a broader set of perspectives. We make all employment decisions without regard to gender, sexual orientation, gender identity, race, color, religion, age, pregnancy, national origin, veteran status, disability, or any other classification protected by applicable laws.