Client Success and Operations Coordinator

At Hire Ventures, we help growing businesses find and keep top talent through our fractional HR and recruiting services. We’re looking for a detail-oriented, Client Success and Operations Coordinator to support our sales process, nurture client relationships, and keep our operations running smoothly.

This is a great role for someone early in their career who enjoys organizing, communicating, and helping things run smoothly within a growing, women-owned business. You’ll support our sales process, help to deliver a great client experience, and assist with internal operations and projects. We'll teach you our systems, tools, and best practices and have opportunities to learn from our team.

This is a hybrid role, working a flexible schedule 3+ days per week from our offices at Atlanta Tech Village in Buckhead.

Sales & Growth Support

• Support our sales process by nurturing inbound leads, coordinating follow-ups, preparing proposal materials, and ensuring prospects have a seamless experience from first contact to signed agreement.
• Increase Hire Ventures positioning as a recruiting and HR partner and a thought leader in our space. This may include leveraging LinkedIn, networking events and outreach.
• Move inbound leads through the sales funnel by coordinating follow-ups, meetings, and proposal support.
• Track sales activity and update our CRM (HubSpot) regularly.
• Attend networking events, ATL Tech Village functions, and client meetings alongside the CEO and team.
• Help promote the business through outreach, follow-up, and social media engagement.

Client Experience & Success

• Support client onboarding from signed agreement to engagement kickoff.
• Conduct ongoing client check-ins and gather feedback through quarterly NPS surveys.
• Share insights and updates with the internal team to improve service delivery.
• Be a friendly, proactive point of contact for our clients.

Partner Program & Community Management

• Maintain regular touch points with our partners and referral network to stay up to date and foster a strong, trusted relationship.
• Support marketing efforts or campaigns to promote our partners and network along with the marketing team
• Track engagement, results, and help the team stay aligned with our partners, their offerings and opportunities.

Operations & Culture

• Assist with internal projects, team communications, and process improvements.
• Join in on team calls, bring positivity and support to the team.
• Help coordinate meetings, events, and culture-building initiatives with our team.
• Participate in annual and quarterly strategy and planning sessions, offering ideas, feedback, and support where needed.
• You’ll work closely with the CEO, marketing and our consulting team to ensure clients have an excellent experience and our internal operations run smoothly.

What We’re Looking For

• Recent grad or early career professional intested in business operations, sales coordination, or HR and recruiting
• Excellent communication skills, a friendly and professional communicator.
• Organized, detail-oriented, and able to manage multiple tasks and priorities at once
• Self-motivated with a strong bias for action, you don’t wait to be told what to do
• A true team player with a growth mindset and eagerness to learn
• Comfortable in a startup or small business environment where things evolve quickly
• Bonus: experience in HR, recruiting, marketing, or EOS

Why Join Hire Ventures?
We’re a values-driven company that takes our work seriously, but not ourselves. You’ll be part of a small, passionate team that believes in doing the right thing, building real relationships, and always looking for ways to improve. You’ll have the opportunity to grow with the business and take on increasing responsibility in a role that can evolve alongside your strengths.