Lead Mitigation Technician

Job Description

Job Description

Overview
Southeast Restoration Group (SRG), a faith-based company, is looking for a Lead Mitigation Technician . Playing a vital role in our mission to Restore Lives and Repair Property , you’ll lead the charge in performing water, fire, and mold mitigation services while setting the standard for technical excellence, team collaboration, and customer care.

Your Impact: Key Responsibilities

• Emergency Response & Mitigation Execution: Lead the response to water, fire, and mold-related emergencies at both residential and commercial properties. Execute scopes of work in alignment with IICRC standards using specialty tools and techniques.
• Job Site Leadership: Oversee and guide technicians during mitigation jobs, ensuring safety protocols, task delegation, and job completeness are maintained throughout the project lifecycle.
• System & Documentation Excellence: job management and documentation software to accurately log notes, upload job photos, label work orders, and invoice for job-related purchases. Ensure all internal and external documentation is timely, complete, and accurate.
• Customer Communication & Support: Serve as the on-site point of contact for customers. Set clear expectations, explain the mitigation process, and provide assurance during times of crisis.
• Insurance Awareness & Scope Readiness: Recognize when coverage confirmation is needed after executing scopes of work and collaborate with internal resources or project managers to ensure compliance.
• On-Call Participation: Be willing and able to participate in an after-hours on-call rotation for emergency services (Water, Fire, Board Up, etc.).

Qualifications

• 1+ years of hands-on experience in restoration, construction, or similar field
• IICRC WRT Certification preferred
• High school diploma or GED required
• Strong working knowledge of mitigation processes and equipment
• Ability to lift, push, and pull 75+ lbs and perform physically demanding labor
• Comfortable working in potentially hazardous environments (e.g., sewage, roofs)
• Proficiency with mobile documentation
• Strong communication skills and attention to detail
• Must be at least 21 years old and able to pass a DOT physical

Who Thrives Here

• Technically Skilled & Thorough: You take pride in precision and have the know-how to do the job right the first time.
• Reliable & Growth-Oriented: You show up, follow through, and always look for ways to grow professionally.
• Resourceful & Adaptable: You think on your feet and stay calm when faced with unfamiliar or unexpected situations.
• Physically Resilient: You’re energized by hard work, and you don’t shy away from getting your hands dirty.
• Team Player & Communicator: You work well with others and value clear, respectful communication with customers and coworkers alike.
• Systems-Minded: You believe great documentation is part of doing a great job - and you’re consistent in how you use tools and systems.

Benefits

• Competitive Compensation Package
• Full Health Benefits: Medical, Dental, Vision, Disability & Life
• Safe Harbor 401K with 4% Company Match
• Paid Time Off plus your Birthday & 5 Paid Mission Trip Days
• Industry Training & Certification Reimbursement Opportunities

Ready to lead from the front and make a difference when it matters most? Apply today and join a team committed to excellence, serving with compassion, and restoring lives.