Program Manager, GOLS Transformation and Owner Lifecycle
- Strategic Support
- Champion the bold, outcome-focused vision for Owner Lifecycle Management.
- Align workstreams to strategic commitments: product-centric mindset, value creation, and continuous evolution.
- Focus on delivering measurable business impact (growth, owner experience, data-driven decisions).
- Program Coordination
- Oversee planning and execution of the phased transformation roadmap.
- Coordinate cross-functional teams (Development, Investment Analysis, Legal, Marketing, Hotel Opening, Architecture & Design, Operations).
- Ensure consistent adoption and integration of workflows across regions (AMER, EMEAA, GC).
- Governance & Stakeholder Engagement
- Coordinate and support governance activities across the program, ensuring effective communication and collaboration.
- Facilitate engagement with working groups, technology leaders, and business team to align on priorities and resolve issues.
- Help organize and support meetings, workshops, and forums to share updates, gather feedback, and drive progress.
- Assist in maintaining alignment between different teams and stakeholders throughout the transformation.
- Risk Management
- Support the working group to identify, assess, and mitigate risks across all workstreams.
- Monitor program adherence to budget, timeline, and quality standards.
- Proactively address issues related to adoption, technology, and change management.
- Reporting
- Assist with preparing regular program reports and updates for leadership and governance forums.
- Collect and organize information from workstreams and teams to support accurate reporting.
- Help maintain records of progress against milestones and key deliverables.
- Support the communication of status updates to relevant stakeholders.
- Assist with preparing regular program reports and updates for leadership and governance forums.
- Experience supporting large-scale, multi-year transformation programs within a matrix organisation.
- Exceptional communication skills with a strong ability to craft and deliver executive-level storytelling through compelling presentations.
- Expertise in design of program governance, risk management, and stakeholder engagement.
- Proven ability to influence and drive alignment across stakeholders without direct authority, leveraging credibility, relationships, and persuasive communication.
- Familiarity with product-centric delivery models and agile methodologies
- Thrives in a fast pace, high energy environment.
- Bachelor's Degree in Business, Hospitality Management, Marketing or other related discipline.
- Demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation.
- Experience hiring and managing multiple vendors for large-scale projects
- Demonstrated ability to work comfortably under pressure, balancing competing priorities and adapting quickly to a constantly changing environment.
- Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, colleagues, staff, and hotels.
- Demonstrated attention to detail and ability to manage multiple tasks/clients required with precise accuracy.
- Demonstrated ability to build strong relationships by establishing credibility through subject matter expertise with a collaborative solution driven approach.
- Demonstrated budgeting skills
- Familiarity with meeting industry software and online registration tools, Audio/Visual equipment and experience with Virtual meeting applications/Webinars.
- Demonstrated ability to solve problems in a systematic manner.
- Demonstrated strong contract negotiation skills with understanding of event vendor contract terms/language.
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