Front Desk Clerk (Hotel)

Carter Support Services
Atlanta, GA

Front Desk Clerk (Hotel)
Company: Carter Support Services
Location: Atlanta, Georgia

Position Summary

Carter Support Services is seeking a friendly, professional, and dependable Front Desk Clerk to serve as the first point of contact for hotel guests in Atlanta. This role is responsible for delivering excellent customer service, handling guest check-ins and check-outs, managing reservations, and supporting smooth daily front desk operations.

The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced hospitality environment.

Key Responsibilities

  • Greet guests warmly and complete check-in and check-out procedures

  • Manage reservations, room assignments, and guest inquiries

  • Answer phone calls, emails, and respond to guest requests promptly

  • Process payments, billing transactions, and maintain accurate records

  • Address guest concerns professionally and escalate issues when necessary

  • Coordinate with housekeeping and maintenance teams regarding room status

  • Follow hotel policies, procedures, and customer service standards

  • Maintain a clean, organized, and professional front desk area

  • Support safety, security, and emergency procedures

Required Qualifications

  • High school diploma or equivalent

  • 1+ year of customer service or hospitality experience (hotel experience preferred)

  • Strong communication and interpersonal skills

  • Basic computer skills and comfort using reservation or booking systems

  • Ability to multitask and remain calm under pressure

  • Flexible availability, including evenings, weekends, and holidays

Preferred Qualifications

  • Experience using hotel property management systems (PMS)

  • Cash handling or billing experience

  • Hospitality or customer service training or certification

Core Competencies

  • Customer-focused service mindset

  • Attention to detail and accuracy

  • Professionalism and reliability

  • Problem-solving skills

  • Team collaboration

Why Join Carter Support Services

  • Opportunity to work in a guest-facing hospitality role

  • Supportive and team-oriented environment

  • Competitive pay and benefits

  • Training and career advancement opportunities

Posted 2026-01-21

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