Customer Experience Specialist
At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world’s transition to sustainable energy to life. In this role, you will guide customers through every step of their Tesla journey—from the moment they step into a showroom to the exciting day they take delivery of their vehicle. We’ve created one of the most innovative products on the planet, and your role is to ensure the experience of buying and receiving a Tesla is just as groundbreaking. What You'll Do Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcomeEngage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase—building a complete and personalized customer profileInspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interestsConduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicleSupport sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyersProvide the highest level of customer service to all current and future owners Perform additional tasks as assigned to meet business needs What You'll Bring 1+ years of customer service and/or sales experience with proven track record to meet and exceed goalsPassionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentivesAbility to understand and convey business issues and technical conceptsStrong sense of team mentality and reliabilityStrong communication skills and attention to detail. Highly organized and excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools Ability to work evening hours, weekends, and holidays in a retail environmentValid driver’s license requiredFor roles working in CA, CO, HI, ID, MD, MS, NV, NC, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employmentFor roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Recommended Jobs
Server
For this position, pay will be variable by location - plus tips. Our Servers know our diverse menus inside and out and don’t blink when a Guest orders something vampire style. Our restaur…
Atlanta Field Engineer 2025
Division: Atlanta Main Project Location(s): Atlanta, GA 30301 USA Minimum Years Experience: Travel Involved: Job Type: Regular Job Classification: Entry Education: Job Family:…
3D Lab Technologist
Overview: Performs 3D Lab procedures at a technical level not requiring constant supervision of extremely technical detail. Performs technical procedures that require independent judgement, ingenuity …
Clerical Data Entry/Coordinator
We are seeking to add a Clerical Data Entry/Coordinator to our team! You will be responsible for accurate data entry, file maintenance, record keeping, report preparation, customer contact, project s…
Tarper
POSITION: Tarper Location: Savannah, GA Job Duties Include: (but not limited to) ~Involves covering loaded 45-53 ft flatbed trailers with tarps and securing the load and tarps with bungee cords and…
Beauty Advisor - Part Time - Perimeter Mall
Who You Are: Embark on a serene journey as a Beauty Advisor with L’Occitane. Where your expertise will not only enhance the physical beauty of our customers but also engage their senses in a tr…
Facilities Engineer
Job 2540 - Facilities Engineer - Contract located near Atlanta, Georgia Medical Engineering Consultants (MEC) support medical device and pharmaceutical companies to be more efficient and productiv…
Critical Facilities Engineer - Cohort Hiring Q1' 2026 - Military Talent Programs
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold idea…
SEO Analyst (14967303) Atlanta, GA
SEO Analyst (14967303) Atlanta, GA Experience level: Mid-senior Experience required: 5 Years Education level: Bachelor’s degree Job function: Information Technology Industry: Lo…
Lead Field Service Engineer
D4C Dental Brands is seeking a Lead Field Services Engineer to provide advanced technical support. This role is a hands-on escalation expert responsible for resolving complex desktop, network, and…