Customer Service Manager | Alpharetta, GA | Full-Time | Exempt | On-Site

Job Description

Job Description

Customer Service Manager
Impact Alliance (a DFC Manufacturing Group company, part of Confluent Holdings)
Alpharetta, GA | Full-Time | Exempt | On-Site | Up to 10% Travel

Position Overview **
Impact Alliance is seeking a Customer Service Manager to lead the customer service function at our Alpharetta, GA facility. This role is responsible for overseeing order intake, quoting, and customer communications while partnering closely with production to ensure on-time delivery and high customer satisfaction. The ideal candidate will build and develop a strong customer service team and drive consistent, reliable service performance.

Key Responsibilities

Customer & Order Management

• Manage the full order lifecycle from quote through delivery
• Prepare and review customer quotes for accuracy and timeliness
• Serve as a primary escalation point for customer inquiries and issue resolution
• Proactively communicate order status, changes, and delivery updates

Operations Coordination

• Partner with production and operations teams to align schedules and priorities
• Monitor order progress to ensure on-time delivery commitments are met
• Maintain accurate customer specifications and order details within the ERP system
• Interpret and scale drawings, blueprints, and customer samples as needed

Team Leadership & Development

• Supervise, train, and coach customer service representatives
• Establish performance expectations and monitor team productivity and quality
• Identify process improvement opportunities to enhance service efficiency and accuracy
• Foster a customer-focused, accountable team environment

Qualifications

Required

• 2+ years of customer service experience
• High school diploma or GED
• Strong communication, organizational, and problem-solving skills
• Proficiency with ERP systems and Microsoft Office
• Solid math and data accuracy skills

Preferred

• Prior leadership, team lead, or supervisory experience
• Experience in manufacturing, die-making, converting, packaging, printing, or related industries
• Ability to read and interpret technical drawings or specifications

Compensation & Benefits

• Competitive salary
• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and company holidays
• Career growth opportunities across a multi-site manufacturing platform

About the Company
Impact Alliance is part of DFC Manufacturing Group, a Confluent Holdings company, a growing network of specialized manufacturing businesses across the United States. We offer a stable, team-oriented environment with opportunities for long-term career advancement.

Equal Opportunity Employer

Keywords: Customer Service Manager, CSR Manager, Account Manager, Inside Sales Manager, Customer Experience Manager, Production Coordinator, Operations Supervisor, Manufacturing, Die-Making, Converting, Post-Press, Packaging, Printing, ERP, Quoting, Order Management