Home Care Office Manager

Responsibilities:

Leads the day-to-day office activities, including communication coordination, routing calls, client and third party correspondence, office paper work and filing. Leads the caregiver recruiting process, including screening, interviewing and hiring. Leads the caregiver scheduling process including profiling, scheduling and communication to clients and caregivers.

• Leads and directs the caregiver recruiting process.
• Leads caregiver onboarding process
• Processes employment applications and associated onboarding paperwork, reference & background checking, and new employee orientation
• Leads the caregiver scheduling process
• Ensures all scheduled shifts are staffed and completed
• Align with company management to ensure caregiver and client complete satisfaction.
• Communicates to clients and caregivers on an ongoing and as need basis.
• Arrange home assessments and visits
• Check-in with clients on periodic basis to understand needs and feedback
• Enters and maintains employee and client information and records; and reports out information for accounting and payroll as needed.
• Organizes office supply needs and orders and maintains supplies
• Responsible for social media posting and developing marketing content.
• Coordinates marketing and promotional events

Qualifications:

High School and one-year related experience and/or training in a business office environment. Requires strong project management and administrative and computer skills (Office, Excel, PowerPoint).

• One or more years work experience in home care, home health, hospice, or health related field (i.e., skilled or assisted nursing facility, hospital or rehab facility)
• Previous experience in staffing or scheduling
• Previous experience in client service
• Strong attention to detail and organizational skills.
• Able to multi-task and handle a fast paced environment
• Strong verbal communication skills a must
• Strong listening skills
• Ability to use initiative and actively solve problems.
• Demonstrate excellent customer focus
• Must have drivers license and reliable transportation

As Home Matters Caregiving expands throughout the city, this position has opportunity to grow and expand responsibility.

This is a remote work assignment.

Benefits:

• PTO
• Health benefit