Patient Access Priority Engagement Specialist Lead
- The function of the Patient Access Priority Engagement Specialist, Lead is responsible for the coordination, communication, and training of the patient access teams for Emory Hospitals in conjunction with the training team.
- Assists (Supervisor/Manager) to define duties and responsibilities of staff; assigns work, monitors progress of work, and ensures timely completion of assigned tasks.
- The Lead provides continuity during the initial and ongoing training of employees throughout the patient access teams for Emory Hospitals.
- Provides ongoing performance feedback, addresses problems to new and existing employees.
- Assists with departmental workflow as needed, ensures timely registrations by staff, and cross-trains in other Access Departments and Facilities.
- Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up.
- Identifies, handles, and notifies leadership of issues and initiates appropriate action for resolution.
- Serves as point person for employee questions.
- Coordinates and/or leads team huddles, meetings and coordinates workflow.
- Reviews and monitors reports and identifies trends.
- Obtains demographic and insurance information for preregistration/registration on all patients.
- Schedules procedures/follow up appointments.
- Ensures and reviews all demographic data for hospital visits.
- Cross-trains in other Access Departments and Facilities.
- Schedules procedures/follow up appointments in Epic.
- Provides patients with exam information.
- Familiar with Advance Beneficiary Notice, precertification, ICD-10 coding, Medical Terminology.
- Communicates with Physician Offices, Staff, and other departments.
- Position requires self-motivated individual who can handle high patient volumes and fast pace.
- Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up.
- Maintains knowledge of departmental applications and other systems utilized by Patient Access.
- Works cooperatively with the Patient Access Leadership, other patient access representatives and leadership from other departments.
- In addition, the Patient Access Priority Engagement Specialist, Lead is responsible for knowing/doing all aspects of the Patient Access Priority Engagement Specialist II job duties.
- Performs other duties as required. MINIMUM REQUIREMENTS:
- Bachelors degree preferred and two years healthcare, customer services or related job experience preferred.
- Have working knowledge of Medical terminology, ICD-9/10 and CPT-4 basics, Detailed-oriented, effective communication skills, leadership, problem solving, interpersonal and customer service skills.
- Demonstrated key competencies, knowledge & proficiency of Patient Access Priority Engagement Specialist II duties and workflow.
- Quality Scores within expected range as outlined.
- No performance or disciplinary issues.
- Annual Evaluation rating at least meeting.
- ADDITIONAL REQUIREMENTS: Proficient in scheduling all appointments, demonstrates knowledge of contact center operations, demonstrate leadership characteristics, leadership courses including IDP Call center school (supervisor curriculum).
Recommended Jobs
CNA / Caregiver
Job Description Job Description +-AGING WITH ZEN HOME CARE is seeking caring,motivated and reliable caregivers who are committed to making a positive difference in the lives of our Seniors.Is car…
Full Time Rheumatology Job Moultrie, GA
VISTA's Permanent Placement Division is recruiting a Rheumatologist for a top-rated medical center. Benefits of this permanent position include Opportunity Details: ~ Employed position with a 151…
Retail Store Manager
Job Description Job Description Description: Job Type: Non-Exempt Reports to: Vice President of Sales or Area Retail Sales Manager Compensation Range: Position Code: 1105 Job Summar…
ROVING HUMANITARIAN DIRECTOR (Atlanta)
JOB SUMMARY: Join CARE as our Roving Humanitarian Director Lead the Frontlines of Global Crisis Response Are you ready to lead in the most critical moments, where compassion meets action? CARE is…
Cleaning Technician
Join the Lillies Professional Cleaning Services Family in Augusta, GA! Position: Cleaning Technician / Team Lead Location: Augusta, GA Compensation: Cleaning Technicians: $12/hour Team Le…
Field Supervisor - Biohazard Mitigation
Description Ready to join a successful company that’s growing? ServiceMaster BioClean is currently hiring a Field Supervisor for our Columbus, GA shop. Job Time Hourly Rate: $32 - $34 Drive…
General Manager
Description Freshens is a healthy “fresh casual” concept, which offers prepared to order food inspired by fresh ingredients, as well as our signature fresh blended smoothies. This location is o…
Sr. Network Engineer
Portfolio Business : Corporate J.M. Huber Corporation is one of the largest privately held, family-owned companies in the United States. Established in 1883, we are a diversified, global sup…
Front Desk/Cleaning
The sales position is focused on obtaining new club memberships and maintaining the cleanliness of the gym. This is accomplished primarily through calling leads generated through marketing activities,…
Photographer
Bella Baby Photography is looking to hire talented photographers who are passionate about their craft, eager to learn new skills, and who are ready to embrace their entrepreneurial side. Our photogra…